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Branch Manager II

1 month ago

Magog, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time
Job Summary

We are seeking a highly skilled and experienced Branch Manager II to join our team at The Toronto-Dominion Bank (Canada). As a key member of our leadership team, you will be responsible for leading a medium to large-sized branch, managing a team of service and advice colleagues, and promoting a positive customer and colleague experience.

Key Responsibilities
  • Lead and manage a team of service and advice colleagues to deliver exceptional customer experiences and achieve business objectives.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Manage branch operations, including customer service, sales, and advice-giving services.
  • Ensure compliance with regulatory requirements and bank policies.
  • Collaborate with cross-functional teams to achieve business objectives and improve operational efficiency.
  • Provide coaching, mentorship, and guidance to team members to enhance their skills and capabilities.
  • Manage branch budgets, revenue, and expenditures to meet business objectives.
  • Develop and implement business development strategies to grow revenue and market share.
  • Act as a brand ambassador for The Toronto-Dominion Bank (Canada) and promote the bank's image within the community.
Requirements
  • Undergraduate degree and/or equivalent experience.
  • 5+ years of relevant experience in a leadership role.
  • Branch Compliance Officer (BCO) course and/or equivalent certification.
  • IFIC or CSC certification.
What We Offer

We offer a competitive compensation package, including a base salary, variable compensation, and a comprehensive benefits plan. We also provide opportunities for career growth and development, including training and mentorship programs.

How to Apply

If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].