Branch Manager II

2 weeks ago

Magog, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

Job Summary

We are seeking a highly skilled and experienced Branch Manager II to join our team at The Toronto-Dominion Bank (Canada). As a key member of our branch operations team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities

  • Manage a team of customer service representatives to ensure that our customers receive exceptional service.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with other branch teams to ensure seamless service delivery.
  • Stay up-to-date with industry trends and best practices to ensure that our branch operations are aligned with the latest standards.

Requirements

  • 5+ years of experience in a customer-facing role, preferably in a banking or financial services environment.
  • Proven track record of leading high-performing teams and driving business results.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to analyze complex data and make informed decisions.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading financial institution and make a real impact on our customers' lives.

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