Senior Manager – Loyalty Portfolio Management

4 days ago

Old Toronto, Ontario, Canada Loblaw Companies Limited Full time
About the Role

We are seeking a highly skilled Senior Manager to lead our Loyalty Portfolio Management team. As a key member of our organization, you will be responsible for developing and operating our loyalty program experience for millions of customers.

Key Responsibilities
  • Drive Divisional Integration
    • Translate key loyalty acquisition and engagement objectives into divisional activities.
    • Work collaboratively with cross-functional teams to drive program KPIs through integration in enterprise channels.
  • Lead Enterprise Campaigns
    • Define the strategy and key objectives for campaigns based on program goals and overall priorities.
    • Gain cross-functional alignment on the defined strategy and plan.
    • Collaborate with cross-functional teams to translate overall strategy to tracked deliverables and milestones.
    • Lead campaign execution as the primary point of contact for internal teams.
    • Manage post-campaign analytics to measure success and identify key learnings and insights.
  • Collaborate with Enterprise Stakeholders
    • Identify areas of integration across PCO channels for retail divisions and lines of businesses.
    • Prepare recommendations on new PCO opportunities to drive enterprise convergence.
    • Measure success of integration to optimize channel strategy.
Requirements
  • 5-7 years of experience in strategy and/or product management within loyalty, retail, CPG, or financial institution company.
  • Strong cross-functional management and problem-solving skills to drive data-driven decisions.
  • Ability to manage conflicting priorities and experience as a product manager with several parallel development streams.
  • Self-starter with strong initiative, able to work independently and collaboratively in a fast-paced work environment.
  • Proven leadership, storytelling, and presentation skills.
  • Passionate about loyalty with customer-centric ideas.
About Us

Loblaw Companies Limited is a leading Canadian retailer committed to sustainability and social impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits.

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