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Senior Manager, Loyalty Partnerships
2 months ago
Requisition ID: 205066
Overview: Become part of a purpose-driven team dedicated to achieving results within an inclusive and high-performing culture.
Role Responsibilities:
As the Senior Manager of Loyalty Partnerships, you will serve as the primary contact for select external loyalty partnerships and provide strategic guidance to the VP of Loyalty & Partnerships for various innovative loyalty reward initiatives. Your responsibilities will include:
- Leading and fostering a customer-centric culture within your team to enhance client relationships and utilize broader organizational knowledge.
- Acting as the key relationship manager for assigned portfolios, collaborating with internal and external partners to advance loyalty strategies.
- Ensuring comprehensive strategic oversight and prioritization for timely and effective project delivery.
- Representing the organization to enhance initiatives within the Scene+ ecosystem, maximizing program value for both customers and stakeholders.
- Conducting strategic analyses on emerging initiatives, executing frameworks to evaluate hypotheses, and providing recommendations for new loyalty rewards programs.
- Preparing monthly executive-level reports on portfolio progress.
- Compiling an inventory of external benchmarks and best practices within the global loyalty rewards sector.
- Assisting in the formulation of annual business plans with detailed strategies to meet short-, medium-, and long-term goals.
- Collaborating extensively across the organization to align engagement strategies and maintain strong relationships with key stakeholders.
- Supporting RFI/RFP processes related to new capabilities and vendors, including competitive and industry analysis.
- Monitoring impacts and outcomes, providing regular updates to key stakeholders.
- Understanding the organization's risk appetite and culture in daily activities and decision-making.
- Creating an environment that promotes effective operations in line with the organization's values and compliance standards.
- Building a high-performance culture and implementing a strategy that attracts, retains, and develops talent while fostering an inclusive work environment.
Qualifications:
- Ability to work collaboratively across various teams on diverse initiatives and projects.
- Proficiency in navigating a complex global organization to secure resources and build consensus.
- Exceptional written and verbal communication skills, capable of conveying information clearly at all levels.
- Strong financial acumen and analytical skills to leverage data insights for informed decision-making.
- Ability to influence internal and external stakeholders to achieve desired outcomes.
- Proven collaboration and partnership skills demonstrated in previous roles.
- Strategic thinking capabilities.
- Familiarity with loyalty programs, engagement strategies, and management of rewards systems.
- Strong relationship management skills.
- Previous consulting experience is advantageous.
- A high level of curiosity and drive to expand knowledge in business growth strategies.
Working Conditions:
- Standard office-based environment; non-standard hours may occur.
