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Senior Manager, Loyalty Partnerships

2 months ago


Toronto, Ontario, Canada Scotiabank Full time

Requisition ID: 205066

Become part of a purpose-driven and high-achieving team that values inclusivity and results.

Role Overview:

The Senior Manager, Loyalty Partnerships & Design will serve as the primary relationship manager for select external loyalty partners, providing strategic guidance to the VP of Loyalty & Partnerships on innovative loyalty reward initiatives. This role will involve collaboration on projects requiring strong partnership skills, strategic analysis, benchmarking, and the preparation of executive-level documentation.

Key Responsibilities:

  • Foster a customer-centric culture within the team to enhance client relationships and utilize broader organizational knowledge.
  • Act as the primary relationship manager for designated portfolios, leading loyalty product initiatives in collaboration with internal and external partners.
  • Ensure strategic oversight and prioritization for timely and effective project delivery.
  • Represent the organization in enhancing the Scene+ ecosystem to maximize program value for customers and stakeholders.
  • Conduct strategic analyses on emerging initiatives, utilizing frameworks to evaluate hypotheses and data, leading to actionable recommendations.
  • Prepare and present monthly executive reports on portfolio performance.
  • Compile a comprehensive inventory of external benchmarks and best practices in the global loyalty rewards sector.
  • Contribute to the formulation of annual business plans with detailed strategies to meet short- and long-term goals.
  • Collaborate extensively across the organization to align engagement strategies and maintain strong relationships with key stakeholders.
  • Assist with requests for information/proposals related to new capabilities and vendors, including competitive and industry analysis.
  • Monitor project impacts and outcomes, providing regular updates to stakeholders.
  • Incorporate the Bank's risk appetite and culture into daily operations and decision-making.
  • Promote an environment where the team operates efficiently and effectively, adhering to the Bank's values and compliance standards.
  • Develop a high-performance team culture that attracts, retains, and nurtures talent through an inclusive environment and a coaching approach.

Qualifications:

  • Experience working in cross-functional teams on diverse projects.
  • Ability to navigate a complex global organization to gather resources and build consensus.
  • Strong written and verbal communication skills, capable of conveying information clearly at all levels.
  • Demonstrated financial acumen and analytical skills to leverage data for informed decision-making.
  • Proven ability to influence internal and external stakeholders to achieve desired outcomes.
  • Excellent collaboration and partnership skills, evidenced by previous roles.
  • Strategic thinking capabilities.
  • Familiarity with loyalty programs, engagement strategies, and management of rewards systems.
  • Strong relationship management skills.
  • Experience in consulting is a plus.
  • A high level of curiosity and drive to learn about business growth strategies.

Working Conditions:

  • Standard office environment; flexibility in hours may be required.

Scotiabank is a leading financial institution in the Americas, dedicated to helping customers and communities achieve success through a wide range of services, including personal and commercial banking, wealth management, and investment banking. We value the unique skills and experiences of each individual and are committed to fostering an inclusive and accessible environment for all.