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Senior Manager, Loyalty Partnerships
2 months ago
Requisition ID: 205066
Join a purpose-driven team committed to achieving results within an inclusive and high-performing culture.
Role Overview:
The Senior Manager, Loyalty Partnerships & Design will serve as the primary relationship manager for select external loyalty partnerships, providing strategic guidance to the VP of Loyalty & Partnerships on various innovative loyalty rewards initiatives. This role will involve collaboration on projects requiring both external and internal relationship management skills, comprehensive analysis, benchmarking, and the creation of executive-level documentation.
Key Responsibilities:
- Foster a customer-centric culture within the team to enhance client relationships and leverage broader organizational knowledge.
- Act as the principal relationship manager for designated portfolios, leading loyalty initiatives in collaboration with internal and external partners.
- Ensure strategic oversight and prioritization for timely and effective project delivery.
- Represent the organization in the Scene+ ecosystem to enhance program value for customers and stakeholders.
- Conduct strategic analyses on emerging initiatives, executing against frameworks to develop data-driven recommendations.
- Prepare and present monthly executive reports on portfolio performance.
- Compile an inventory of external benchmarks and best practices in the global loyalty rewards sector.
- Contribute to the formulation of annual business plans with detailed strategies to meet short- and long-term objectives.
- Collaborate across the organization to align engagement strategies and maintain strong relationships with key stakeholders.
- Assist with RFI/RFP processes related to new capabilities and vendors, including competitive and industry analysis.
- Monitor impact and outcomes, providing regular updates to stakeholders.
- Integrate the Bank's risk appetite and culture into daily operations and decision-making.
- Encourage a high-performance environment by implementing a people strategy that attracts, retains, and develops talent.
Qualifications:
- Experience working in cross-functional teams on diverse initiatives.
- Ability to navigate a complex global organization to secure resources and consensus.
- Strong written and verbal communication skills to convey information clearly.
- Demonstrated financial acumen and analytical skills to inform business decisions.
- Proven ability to influence stakeholders and drive results.
- Excellent collaboration and partnership skills.
- Strategic thinking capabilities.
- Familiarity with loyalty and engagement programs.
- Strong relationship management skills.
- Experience in consulting is advantageous.
- Curiosity and a drive to enhance knowledge of business growth strategies.
Working Conditions:
- Standard office environment; flexibility in hours may be required.
Scotiabank is a leading financial institution in the Americas, dedicated to helping customers achieve success through a wide range of services. We value the unique skills and experiences of each individual and are committed to fostering an inclusive and accessible environment.
