IT Support Specialist

6 days ago


Montreal, Quebec, Canada Tata Consultancy Services Full time
Job Summary

We are seeking a skilled IT Support Specialist to join our team at Tata Consultancy Services. This role will involve providing technical support to our clients, resolving hardware and software issues, and maintaining accurate records of incident status and user interactions.

Key Responsibilities
  • Provide technical support via phone, email, or in-person
  • Troubleshoot and resolve technical issues related to IT infrastructure services
  • Escalate incidents to higher support tiers as per defined procedures and SLAs
  • Offer excellent customer service by actively listening to user concerns and delivering clear explanations
  • Create detailed incident tickets and record all relevant information
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Excellent communication and interpersonal skills
  • Hands-on experience with Active Directory, desktop engineering, and VMware
  • Knowledge of End User Computing Devices (Laptop / Desktop / VDI)
  • Ability to think creatively and come up with solutions
Benefits

As an IT Support Specialist at Tata Consultancy Services, you can expect:

  • A competitive salary range: $60,000 - $80,000 per year
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment


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