Customer Experience Specialist

4 days ago


Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time
About the Opportunity

Societe Generale is seeking a highly skilled Customer Experience Specialist to join our team. In this role, you will play a key part in delivering exceptional customer service and ensuring operational performance and efficiency across our perimeter.

Key Responsibilities:
  • Support production teams as needed and provide technical assistance to build expertise within the STR Servicing teams.
  • Review, verify, and authorize daily loan transactions, including Money Market, Commercial Paper, Non-performing, and Direct/Agented facilities.
  • Ensure proper reconciliation of interest, commitment fees, and investigate any discrepancies.
  • Contribute to the improvement of AMER processes and aligning STR processes globally, with a focus on data quality, payments, event management, and key performance indicators (KPIs).
  • Support the STR manager in monitoring STR Servicing processes and data quality through various system-generated reports.
  • Act as a Subject Matter Expert and preferred point of contact for related projects.
  • Ensure comprehensive process documentation and team training to maintain high standards.
Requirements:
  • Proficiency in Loan IQ (LIQ Loan System) and experience servicing syndicated deals as an agent.
  • Advanced Excel skills.
  • A minimum of 5 years of experience in commercial lending using Loan IQ, with exposure to diverse portfolios (agency/syndicated loans).
  • Knowledge of financial products, especially loans, guarantees, and standby letters of credit.
Competencies:
  • Strong analytical and reconciliation skills with attention to detail and accuracy.
  • Self-confidence, the ability to work independently, and strong organizational and time management skills.
Benefits:
  • $80,000 - $110,000 per year, depending on experience.
  • Comprehensive benefits package, including health spending and personal spending accounts.
  • Fully sponsored virtual healthcare assistance and Employee Assistance Program.
  • Diverse Employee Resource Groups and a culture of continuous development.


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