Customer Experience Specialist
4 days ago
Societe Generale is seeking a highly skilled Customer Experience Specialist to join our team. In this role, you will play a key part in delivering exceptional customer service and ensuring operational performance and efficiency across our perimeter.
Key Responsibilities:- Support production teams as needed and provide technical assistance to build expertise within the STR Servicing teams.
- Review, verify, and authorize daily loan transactions, including Money Market, Commercial Paper, Non-performing, and Direct/Agented facilities.
- Ensure proper reconciliation of interest, commitment fees, and investigate any discrepancies.
- Contribute to the improvement of AMER processes and aligning STR processes globally, with a focus on data quality, payments, event management, and key performance indicators (KPIs).
- Support the STR manager in monitoring STR Servicing processes and data quality through various system-generated reports.
- Act as a Subject Matter Expert and preferred point of contact for related projects.
- Ensure comprehensive process documentation and team training to maintain high standards.
- Proficiency in Loan IQ (LIQ Loan System) and experience servicing syndicated deals as an agent.
- Advanced Excel skills.
- A minimum of 5 years of experience in commercial lending using Loan IQ, with exposure to diverse portfolios (agency/syndicated loans).
- Knowledge of financial products, especially loans, guarantees, and standby letters of credit.
- Strong analytical and reconciliation skills with attention to detail and accuracy.
- Self-confidence, the ability to work independently, and strong organizational and time management skills.
- $80,000 - $110,000 per year, depending on experience.
- Comprehensive benefits package, including health spending and personal spending accounts.
- Fully sponsored virtual healthcare assistance and Employee Assistance Program.
- Diverse Employee Resource Groups and a culture of continuous development.
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Customer Experience Specialist
4 weeks ago
Montreal, Quebec, Canada Randstad Canada Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Customer Experience Specialist to join our team. In this role, you will be responsible for ensuring that customers have a positive experience from start to finish of the sales process.Key ResponsibilitiesReceive and respond to requests for quotationProvide product information, pricing in a...
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Customer Experience Specialist
4 weeks ago
Montreal, Quebec, Canada Aesop Full timeAbout UsAesop is a global retail organization dedicated to providing exceptional customer experiences through our commitment to skin care and product knowledge.Job SummaryWe are seeking a highly motivated and experienced Customer Experience Specialist to join our team. As a Retail Consultant, you will embody our desire to engage, listen, and guide customers...
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Customer Experience Specialist
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Montreal, Quebec, Canada Best Buy Full timeAre you passionate about working with people and technology? We are hiring for a Customer Service Representative (Cashier), also known as an Omni-Channel Specialist at Best Buy. This role involves processing customer purchases, returns, trade-ins, and more.No experience is required, as we will equip you with the skills and knowledge to confidently assist our...
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Customer Experience Specialist
4 weeks ago
Montreal, Quebec, Canada Marriott International Full timeJob OverviewWe are seeking a skilled and enthusiastic Customer Experience Specialist to join our team at Marriott International. This role is perfect for individuals who thrive in fast-paced environments and have a passion for delivering exceptional guest experiences.Estimated Salary Range: $45,000 - $65,000 per yearAbout the JobThe Customer Experience...
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Multilingual Customer Experience Specialist
4 weeks ago
Montreal, Quebec, Canada TEKsystems Full timeAbout the RoleWe are seeking a highly skilled Multilingual Customer Experience Specialist to join our team. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences to our clients.
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Customer Experience Specialist
1 week ago
Montreal, Quebec, Canada Vacances Air Canada Air Canada Vacations Full time $17About the RoleWe are seeking a skilled Customer Experience Specialist to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our clients and ensuring that their needs are met.ResponsibilitiesMeet and exceed customer service and sales objectives;Offer personalized support and exhibit...
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Customer Experience Representative
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Montreal, Quebec, Canada Virgin Plus Full timeCompany OverviewAt Virgin Plus, we are a dynamic organization that values our Members and strives to provide them with exceptional experiences. Our mission is to deliver tailored solutions and services that exceed their expectations.Salary and BenefitsWe offer a competitive hourly wage plus uncapped commission, ensuring that our Sales and Service Specialists...
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Data Intelligence Specialist
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Montreal, Quebec, Canada Tundra Technical Solutions Full timeJob Overview:">Tundra Technical Solutions is seeking an experienced professional to join our team as a Data Intelligence Specialist focused on Customer Experience Enhancement.About the Role:We are looking for a highly skilled individual to analyze and design strategies that improve customer experience within bank branches. As a Data Intelligence Specialist,...
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Highly Skilled Software Maintenance Specialist
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Montreal, Quebec, Canada Experience AI Solutions Full timeCompany OverviewExperience AI Solutions is a rapidly growing industry at the forefront of innovative technologies. Our company thrives on meaningful innovation, driven by passionate and dedicated teams who aim to revolutionize the world through cutting-edge solutions.About the JobWe are currently seeking a highly skilled Software Maintenance Specialist to...
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Customer Service Specialist
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Montreal, Quebec, Canada Compunnel Inc. Full timeJob OverviewBecome a key player in our Customer Service team and contribute to the growth of our organization. This is an excellent opportunity for someone looking to build a long-term career with a global company.Salary: $45,000 - $60,000 per year (based on location and experience).Job DescriptionWe are seeking a highly skilled and experienced customer...
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Montreal, Quebec, Canada Randstad Canada Full timeJob OverviewWe are seeking a highly skilled Customer Service and Client Experience Specialist to join our team at Randstad Canada. This role is ideal for individuals with excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences.Key ResponsibilitiesConduct client satisfaction surveys to...
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Customer Experience Specialist
4 weeks ago
Montreal, Quebec, Canada Scotiabank Full timeAbout the RoleAs a Senior Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to customers and helping them achieve their financial goals.Key Responsibilities:Act as a lobby leader, ensuring customers are appropriately triaged and assisted.Contribute to the Branch's targets by identifying and...
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Montreal, Quebec, Canada Randstad Full timeRandstad is seeking a highly skilled Customs Release Clerk to support the expansion of our Customs Brokerage department. As a Customs Release Specialist, you will play a crucial role in ensuring smooth customs releases for our clients.About the RoleAs a Customs Release Clerk, your primary responsibility will be to process customs releases efficiently and...
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Customer Experience Specialist
4 weeks ago
Montreal, Quebec, Canada Scotiabank Full time**Company Overview**: Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help our customers, their families, and communities achieve success through various advice, products, and services.**Salary**: We offer a competitive compensation package, estimated at CAD $60,000 per year, based on industry standards and...
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Montreal, Quebec, Canada Rennai Full timeRennai, a leader in the luxury beauty industry, is seeking a talented Fragrance Specialist to join our team.The ideal candidate will possess exceptional active listening, communication, and interpersonal skills, with a keen eye for fragrance trends and a passion for delivering personalized customer experiences.We offer a comprehensive benefits package,...
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Customer Experience Specialist
3 months ago
Montreal, Quebec, Canada beBee Professionals Full time $30,000 - $45,000{"h1": "Customer Service Representative Role at beBee Professionals", "p": "We are seeking a skilled Customer Service Representative to provide exceptional service to our customers in Mon\u00e9al, Canada. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and collaborating with colleagues to improve...
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Customer Service Specialist
4 weeks ago
Montreal, Quebec, Canada Best Buy Full timeWe are hiring for a Customer Service Representative (Cashier), also known as an Omni-Channel Specialist at Best Buy. This role involves processing customer purchases, returns, and trade-ins in a fast-paced environment.No experience is required, as we will provide the necessary training and support to help you succeed in this position.About the JobThis is an...
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Customer Experience Specialist
1 month ago
Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time**About UsSociete Generale is a leading international banking group that aims to be the reference for financial services in Europe. We strive to foster agility, software craftsmanship, and DevOps practices within our organization.**Job DescriptionWe are seeking a highly skilled Customer Experience Specialist - Cloud Infrastructure to join our Digital and...
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Guest Experience Specialist
4 weeks ago
Montreal, Quebec, Canada Sonder Full timeCompany OverviewSonder is a hospitality company that revolutionizes the way people stay. Our mission is to make a world of better stays open to all, and we strive to create an exceptional experience for our guests. With a focus on innovation and customer satisfaction, we aim to set a new standard in the industry.We are looking for talented individuals who...
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International Office Specialist
4 weeks ago
Montreal, Quebec, Canada CB Canada Full timeJob Title: International Office SpecialistJob Summary:We are seeking a highly motivated and organized International Office Specialist to join our team in Lachine, Quebec, Canada. The successful candidate will be responsible for motivating employees, meeting deadlines, and directing employees to effectively meet department goals and objectives.Key...