Insurance Account Support Specialist
7 days ago
Are you passionate about delivering exceptional customer service and support to insurance professionals? We are seeking a highly organized and detail-oriented Insurance Account Support Specialist to join our team.
About Us
The Travelers Companies, Inc. is a leading property casualty insurer that provides a range of insurance products and services to individuals and businesses worldwide. As an Insurance Account Support Specialist, you will play a critical role in supporting the success of our customers by providing timely and accurate information, resolving issues, and maintaining positive relationships with brokers, agencies, and internal departments.
Salary: $65,000 - $80,000 per year, depending on experience and qualifications.
Job Description
This position involves providing administrative support to account executives and underwriters, including:
- Managing account documentation, such as proposals, agreement letters, and policy changes;
- Ensuring accurate and timely servicing and billing of accounts;
- Communicating with brokers, agencies, insureds, and internal departments to resolve issues and respond to inquiries;
- Providing information for regulatory compliance, such as statutory filings and proof of insurance;
Required Skills and Qualifications
To succeed in this role, you should have:
- A high school diploma or equivalent;
- 1-2 years of office-related or customer service experience;
- Basic software skills, including Microsoft Office and ability to learn new applications;
- Bilingual in French and English (proficiency in English required);
- Excellent communication, organization, and time management skills;
- A strong attention to detail and ability to multitask in a fast-paced environment.
Benefits
We offer a comprehensive benefits package, including:
- Health insurance for employees and eligible family members;
- Paid time off and company holidays;
- A 401(k) plan with core contribution and matching program;
- A wellness program with tools, discounts, and resources to support your physical and mental health;
- A volunteer encouragement program to help you give back to your community.
Location: This role is based in [location], but remote work options may be available.
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