Crisis Response Navigator

4 days ago

Comox Valley, Canada AVI Health and Community Services Full time
About the Role

The Crisis Response Navigator will play a critical role in supporting individuals experiencing mental health and substance use related crises in the Comox Valley. This position will be responsible for providing acute mobile crisis support and de-escalation services, working in collaboration with the PACT team to assess and triage calls, and dispatching/maintaining communication with teams attending to crisis.

Key Responsibilities
  • Screening and Dispatch: Manage the central call line for the PACT team, including phone lines and text messages. Assess and triage calls and text messages from the community, initiating Community Care Plans and resourcing community supports.
  • Crisis Response: Provide non-judgmental emotional telephone and text support and crisis intervention, including assessment, problem-solving, and community resourcing. Utilize a trauma-informed approach to work safely within changing and unpredictable environments.
  • Program Development and Accountability: Be open to feedback, engage in self-reflective practices, and humility. Understand and practice both collective and personal accountability, adhering to all PACT Program Policies and Practices.
Requirements
  • Qualifications: Minimum 3 years relevant experience in mental health services, de-escalation, and crisis response, and case management. Undergraduate degree in the mental health field (counseling, social work, psychiatric nursing).
  • Key Characteristics: Ability to manage hostile interactions, utilizing non-violent communication, situational awareness, and diffusing techniques. Emotional resilience and ability to center the needs of the person in crisis.
What We Offer
  • Pay: $33.99/hour to start with stepped increases based on seniority with AVI.
  • Hours and Schedule: Casual shifts falling between Monday-Friday 9am-5pm, subject to change based on operation needs of the program.
  • Location: PACT office and throughout the Comox Valley responding to crisis and in the community.

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