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PACT Dispatch Navigator
2 months ago
We are seeking a highly skilled and compassionate individual to join our team as a Systems, Screening and Dispatch Navigator for our Peer Assisted Care Team (PACT). As a key member of our crisis response team, you will be responsible for providing acute mobile crisis support and de-escalation services to individuals experiencing mental health and/or substance use related crises.
Key Responsibilities- Manage the central call line for the PACT team, including phone lines and text messages
- Assess and triage calls and text messages from the community, initiating Community Care Plans and resourcing community supports
- Develop support and safety plans for individuals in crisis, and/or for Third Party Callers
- Consult with community resources, family members, and peers, as directed by and appropriate to the caller's needs
- Redirect callers to access pertinent resources, including 911 and/or the crisis line
- Engage in assessments and obtain all necessary information to assist the PACT team in responding to crisis calls
- Provide non-judgmental emotional telephone and text support and crisis intervention, including assessment, problem-solving, and community resourcing
- Complete thorough assessments of suicidal ideation and/or homicidal planning or attempts
- Use assessment and screening tools to determine urgency and involve the PACT team or other emergency services, depending on severity and needs
- Assess needs and risk of callers, referring to appropriate services and providing short-term follow-up during wait times
- Support behind-the-scenes systems, including communication with internal AVI programs, staff scheduling, payroll, and leave management
- Minimum 3 years of relevant experience in mental health services, de-escalation, and crisis response, and case management
- Undergraduate degree in the mental health field (counseling, social work, psychiatric nursing)
- Strong understanding of colonialism and its impact on Indigenous peoples
- Crisis intervention skills, including situational awareness, mental health assessments, and suicide intervention
- Able to respectfully engage and support Indigenous relationships with a trauma-informed and decolonial lens
- Demonstrated skills, experience, and knowledge of harm reduction and health promotion practices
- Demonstrated practice of social justice, cultural humility, and trauma-informed approaches to care
- Competitive hourly rate of $33.99, with stepped increases based on seniority
- Casual shifts falling between Monday-Friday, 9am-5pm, subject to change based on operational needs
- Opportunity to work in a dynamic and supportive team environment
- Professional development and training opportunities
- Union environment with benefits and pension plan
To apply, please click on the 'Apply to Position' button and attach your resume and cover letter (optional) by August 26, 2024, 5pm. AVI is committed to equity and diversity and encourages applications from individuals who identify as Indigenous, persons of color, racialized, persons living with a disability, persons who use/d drugs, persons with experience of sex work, persons who live with HIV and/or hepatitis C, and persons representing diverse genders and sexualities.
