Pact Experiential Community Crisis Responder

3 months ago

Comox Valley, Canada AVI Health and Community Services Full time

**AVI Health & Community Services (AVI)** is a multi-disciplinary community-based organisation providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to people living with HIV and hepatitis C and harm reduction clients. We take evidence-based action to prevent infection, provide support, and reduce stigma. We work within a social justice and health promotion framework to ensure equity and access to services for all.

Join our supportive, dedicated and client-centred team in promoting the health, dignity and well-being of all people affected by HIV, HCV and substance use by delivering sex-positive and harm reduction-based education, prevention and/or support services.

**AVI Peer Assisted Care Team (PACT)**

The AVI Peer Assisted Care Team (PACT) is funded by the Province of British Columbia and the Canadian Mental Health Association. PACT is a peer-assisted care program and a mobile crisis response team, led by persons with lived/living experience and mental health professionals who are able to de-escalate crises and develop community care plans with persons experiencing crisis.

The PACT Team is an alternate approach to responding to someone in crisis that focuses on health, well-being and community support. Utilizing a community-based, client centered, trauma-informed response, a peer-assisted model of care has been proven to help individuals navigate mental and social care services and reduce engagement with the justice system and emergency services.

In the spirit of reconciliation and community empowerment, K'ómoks First Nation and AVI Health and Community Services have joined hands to support and create a comprehensive and culturally safe service initiative. KFN provides guidance through the PACT program development to ensure Indigenous preceptive is woven throughout and supports Indigenous peoples accessing this service.

The PACT team provides services on the territories of the K'ómoks First Nation.

**JOB SUMMARY**:
The PACT team will provide acute mobile crisis support and de-escalation services for persons 13 years of age and older experiencing mental health and/or substance use related crises. PACT Coordinators report to the PACT Team Manager and are responsible for the supervision and support of the PACT Team, including the daily operation and systems of this service. The coordinator position is not an office job and requires Coordinators to remain responsive and flexible to the daily demands; including attending calls, performing outreach, meeting with community stakeholders and being within the staff work area.

Alongside the team, this role is grounded in person-centered, harm reduction and trauma informed approaches to care, which center the needs and agency of the service user.

**KEY DUTIES AND RESPONSIBILITIES**:
**Crisis Response**
PACT is an emergency response team, supporting persons and their community/family experiencing mental health and substance use related crises.
- Model a high degree of cultural competency, including ensuring services are culturally sensitive and incorporate Indigenous knowledge, practices, and approaches to healing and wellness
- Ready and able to respond to mental health and substance use related crises,
- Triage and adjust responses depending on call acuity, severing and other incoming calls,
- Think critically and respond quickly, especially in critical situations and when deciding the next course of action,
- Attend back-to-back calls,
- Communicate effectively with and follow the direction of the PACT Team's Dispatch/Coordinator or any supervisor,
- Remain responsive to incoming calls up until the end of shift, and/or when Mandatory Emergency Overtime is in effect,
- Demonstrate emotional resilience, including and especially within complex situations,
- Work effectively as a team, including respectful communication throughout and following an emergency crisis response,
- Continuously center the needs of the person experiencing crisis
- Effectively and professionally engage other care providers, including when advocating for a person in crisis, and/or when critically assessing and determining the next course of action,
- Develop comprehensive safety plans and establish post crisis follow-up care, centering the needs of the person in crisis.
- **Situational Awareness, Scene Safety and Unpredictable Working Conditions**

PACT Works in environments and conditions that many change quickly, including with persons who may be or become escalated.
- Utilize a trauma informed approach, including with persons who are escalated and who use language or express beliefs that could be offensive or triggering for staff,
- Decenter themselves to provide care to all persons accessing our services,
- Utilize situational awareness, assessment, de-escalation, and mental health training to work safely within changing and unpredictable environments,
- Be prepared for and able to adapt to changing work environme

  • PACT Experiential Community Crisis Responder

    1 month ago

    Comox Valley, Canada AVI Health and Community Services Full time

    AVI Health & Community Services (AVI) is a multi-disciplinary community-based organisation providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to people living with HIV and hepatitis C and harm reduction clients. We take evidence-based action to prevent infection, provide support, and...

  • PACT Experiential Community Crisis Responder

    3 weeks ago

    Comox Valley, Canada AVI Health and Community Services Full time

    AVI Health & Community Services (AVI) is a multi-disciplinary community-based organisation providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to people living with HIV and hepatitis C and harm reduction clients. We take evidence-based action to prevent infection, provide support, and...

  • Pact Experiential Community Crisis Responder

    3 months ago

    Comox Valley, Canada AVI Health & Community Services Full time

    **AVI Health & Community Services (AVI)** is a multi-disciplinary community-based organisation providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to people living with HIV and hepatitis C and harm reduction clients. We take evidence-based action to prevent infection, provide support, and...

  • Pact Community Crisis Counsellor

    3 months ago

    Comox Valley, Canada AVI Health & Community Services Full time

    **AVI Health & Community Services (AVI)** is a multi-disciplinary community-based organisation providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to people living with HIV and hepatitis C and harm reduction clients. We take evidence-based action to prevent infection, provide support, and...

  • Pact Community Crisis Counsellor

    3 months ago

    Comox Valley, Canada AVI Health and Community Services Full time

    **AVI Health & Community Services (AVI)** is a multi-disciplinary community-based organisation providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to people living with HIV and hepatitis C and harm reduction clients. We take evidence-based action to prevent infection, provide support, and...

  • PACT Community Crisis Counsellor

    1 month ago

    Comox Valley, Canada AVI Health and Community Services Full time

    AVI Health & Community Services (AVI) is a multi-disciplinary community-based organisation providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to people living with HIV and hepatitis C and harm reduction clients. We take evidence-based action to prevent infection, provide support, and...

  • Community Crisis Response Specialist

    1 month ago

    Comox Valley, Canada AVI Health and Community Services Full time

    AVI Health & Community Services (AVI) is a diverse, community-focused organization dedicated to providing essential services related to HIV, hepatitis C, and harm reduction across multiple locations. Our mission is to deliver comprehensive support to individuals living with these conditions and to those seeking harm reduction services. We are committed to...

  • Pact Coordinator

    3 months ago

    Comox Valley, Canada AVI Health & Community Services Full time

    **AVI Health & Community Services (AVI)** is a multi-disciplinary community-based organisation providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to people living with HIV and hepatitis C and harm reduction clients. We take evidence-based action to prevent infection, provide support, and...

  • Pact Dispatch

    1 month ago

    Comox Valley, Canada AVI Health & Community Services Full time

    **AVI Health & Community Services (AVI)** is a multi-disciplinary community-based organisation providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to people living with HIV and hepatitis C and harm reduction clients. We take evidence-based action to prevent infection, provide support, and...

  • Pact Manager

    3 months ago

    Comox Valley, Canada AVI Health & Community Services Full time

    **AVI Health & Community Services (AVI**)** is a multi‐disciplinary community-based organization providing HIV, hepatitis C, harm reduction and mental health services on Vancouver Island. AVI works within a social justice and health promotion framework to ensure equity and access to services for all. In the North Island, AVI provide services in the Comox...

  • Pact Mental Health Professional

    1 month ago

    Comox Valley, Canada AVI Health & Community Services Full time

    **AVI Health & Community Services (AVI)** is a multi-disciplinary community-based organisation providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to people living with HIV and hepatitis C and harm reduction clients. We take evidence-based action to prevent infection, provide support, and...

  • Mental Health Crisis Responder

    4 days ago

    Comox Valley, Canada AVI Health and Community Services Full time

    About the RoleAVI Health and Community Services is seeking a highly skilled and compassionate Crisis Responder to join our team. As a Crisis Responder, you will be responsible for providing acute mobile crisis support and de-escalation services for individuals experiencing mental health and/or substance use related crises.Key ResponsibilitiesRespond to...

  • Mental Health Crisis Responder

    4 days ago

    Comox Valley, Canada AVI Health and Community Services Full time

    About the RoleAVI Health and Community Services is seeking a highly skilled and compassionate Crisis Responder to join our team. As a Crisis Responder, you will be responsible for providing acute mobile crisis support and de-escalation services for individuals experiencing mental health and/or substance use related crises.Key ResponsibilitiesRespond to...

  • Pact Manager

    4 months ago

    Comox Valley, Canada AVI Health and Community Services Full time

    **AVI Health & Community Services (AVI**)** is a multi‐disciplinary community-based organization providing HIV, hepatitis C, harm reduction and mental health services on Vancouver Island. AVI works within a social justice and health promotion framework to ensure equity and access to services for all. In the North Island, AVI provide services in the Comox...

  • PACT Mental Health Professional

    3 weeks ago

    Comox Valley, Canada AVI Health and Community Services Full time

    AVI Health & Community Services (AVI) is a multi-disciplinary community-based organisation providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to people living with HIV and hepatitis C and harm reduction clients. We take evidence-based action to prevent infection, provide support, and...

  • Community Crisis Support Specialist

    1 month ago

    Comox Valley, Canada AVI Health and Community Services Full time

    AVI Health & Community Services (AVI) is a diverse community-focused organization dedicated to providing essential services related to HIV, hepatitis C, and harm reduction across multiple locations. Our mission is to support individuals affected by these issues through evidence-based strategies aimed at infection prevention, stigma reduction, and...

  • Pact Systems, Screening and Dispatch Navigator

    3 months ago

    Comox Valley, Canada AVI Health & Community Services Full time

    **AVI Health & Community Services (AVI)** is a multi-disciplinary community-based organisation providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to people living with HIV and hepatitis C and harm reduction clients. We take evidence-based action to prevent infection, provide support, and...

  • PACT Systems, Screening and Dispatch Navigator

    1 month ago

    Comox Valley, Canada AVI Health and Community Services Full time

    AVI Health & Community Services (AVI) is a multi-disciplinary community-based organisation providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to people living with HIV and hepatitis C and harm reduction clients. We take evidence-based action to prevent infection, provide support, and...

  • PACT Dispatch Navigator

    1 day ago

    Comox Valley, Canada AVI Health and Community Services Full time

    About the RoleWe are seeking a highly skilled and compassionate individual to join our PACT team as a Systems, Screening and Dispatch Navigator. This role is a critical part of our crisis response team, providing acute mobile crisis support and de-escalation services for individuals experiencing mental health and/or substance use related crises.Key...

  • PACT Dispatch Navigator

    1 day ago

    Comox Valley, Canada AVI Health and Community Services Full time

    About the RoleWe are seeking a highly skilled and compassionate individual to join our PACT team as a Systems, Screening and Dispatch Navigator. This role is a critical part of our crisis response team, providing acute mobile crisis support and de-escalation services for individuals experiencing mental health and/or substance use related crises.Key...