Destination Experience Manager

6 days ago

Calgary, Alberta, Canada Pursuit Collection Full time

Experience the Ultimate in Guest Service

We are seeking a highly motivated and experienced Destination Experience Manager to join our team at the iconic Prince of Wales Hotel. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences, guiding and motivating your team to achieve outstanding results.

About the Role

  • Manage all aspects of Front Office, Bell, and parking booth operations, including scheduling, training, coaching, performance management, and guest services.
  • Ensure departmental expenditure and labor is kept within budget through best business practices.
  • Ambassador of the Hotel and the National Park, providing guests with information about hotel history, available services, points of interest in the surrounding area, and entertainment options.
  • Lead by example, train, and coach the team to provide excellent, memorable guest service and complete front desk procedures.
  • Diligently track and manage cash, credit, debit, and room charge transactions for the front office team.
  • Effectively manage and forecast rooms sold to achieve the highest occupancy and guest satisfaction.
  • Leads the front office team to communicate effectively and respond/manage appropriately in emergency situations and incident reporting.
  • Responsible for monitoring and ordering stationery supplies for all departments.
  • Ensures compliance with internal SOPs and company standards.
  • Maintains a clean, organized, and safe working environment for staff and guests.
  • Wears the proper uniform and ensures team appearance and presentation standards are upheld.
  • Fosters a fun, positive, and motivating team culture focused on excellent guest service.
  • Assists in planning, leading, and chaperoning of staff events.

About You

  • Hotel Management degree or 2-3 years related management experience required.
  • 1-2 years previous hotel front desk experience required.
  • Work-ethic and commitment to the team and guest is key.
  • Willing and able to work solo or as part of a team.
  • Committed to Safety First and the highest quality of cleaning & sanitizing standards.
  • Organized with a great eye for detail.
  • Kind to others and always bring your best.
  • A good communicator, guest centric, always suggesting ideas and solutions.
  • Helpful and friendly, willing to go the extra mile.
  • Relaxed, flexible, and able to handle a few curve balls.

Location

The successful candidate will have the opportunity to work in an unforgettable location, surrounded by breathtaking scenery and wildlife. Enjoy a relaxed atmosphere, where teamwork and collaboration thrive.

Salary

$70,000 - $90,000 per year, based on experience.

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