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Bilingual Financial Planning Software Solutions Consultant

1 month ago

Toronto, Ontario, Canada Royal Bank of Canada> Full time
Job Summary

The Bilingual Financial Planning Software Solutions Consultant will support RBC Financial Planners, Investment Advisors, and more across Canada by providing financial advice and planning solutions to differentiate the client experience. This role within the Family Office Services (FOS) team involves close collaboration with various departments, including Wealth Management and RBC Personal & Commercial Banking.

Key Responsibilities
  • Financial Planning Tools Support – Assist the various financial planning roles using corporate-approved financial advice and planning tools to respond to client queries, uncover hidden assets, retain business, and develop referrals.
  • Testing – Conduct Quality Assurance (QA) and User Acceptance Testing (UAT) of updated or newly created tools developed internally or acquired from external vendors.
  • Coaching – Provide ongoing coaching to users directly or refer them to job aids and other resources.
  • Documentation – Create and update job aids, user guides, and other resources; ensure that financial advice and planning tools, reports, questionnaires, and marketing materials are updated regularly; and develop new documents as required.
  • Training – Working with Personal and Commercial Banking or Dominion Securities' Learning Services groups, contributing to developing and updating training programs and supporting material. On occasion, deliver training to the sales force.
  • Projects – Participate in various working groups & cross-departmental projects.
Requirements
  • Bilingual (French / English), both oral and written.
  • Undergraduate education in a related field, preferably Finance or Wealth Management.
  • CFP, IQPF, QAFP, F. PI., CLU, RRC, or PFP designation.
  • Knowledge of financial planning software (Conquest preferred).
  • Minimum 3 - 5 years of experience in the financial planning/wealth management industry.
  • Knowledge of Canadian taxation and pension legislation.
  • Excellent verbal and written communication and interpersonal skills.
  • Strong research skills, analytical and problem-solving skills with ability to analyze data.
  • Able to manage and prioritize workload with competing deadlines.
  • Able to work independently and collaboratively within a team.
What's in it for you?

We thrive on the challenge of being our best, thinking progressively, continuing to grow, and working together to deliver trusted advice to help our clients thrive, and our communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.

  • A comprehensive Total Rewards Program, including bonuses, flexible benefits, and competitive compensation.
  • Leaders who support your development through coaching and managing opportunities.
  • Opportunities to take on progressively greater accountabilities.
  • Work in a dynamic, collaborative, progressive, and high-performing team.