Customer Success Manager

2 months ago

Toronto, Ontario, Canada Achievers Full time
About Achievers

The Achievers Employee Experience Platform empowers employees to recognize each other in real-time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries to thrive in a dynamic work environment.

Our Commitment to You

At Achievers, we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. You'll have the opportunity to collaborate with a diverse group of colleagues who appreciate your strengths and are excited to learn from your experiences.

Job Summary

We are seeking a dynamic and creative Customer Success Manager to join our Customer Success team for a 12-month contract term. As a key member of our team, you will be responsible for leading a team of Customer Success Managers, providing direct oversight of staff executing all aspects of the Customer Success team's responsibilities.

Key Responsibilities:
  • Hire, develop, and lead a team of Customer Success Managers.
  • Be a leader in delivering and evolving the Achievers' Customer Experience that is so highly regarded.
  • Be responsible for forecasting and achieving quarterly/annual targets by growing and retaining the existing account base; maintaining world-class customer satisfaction and customer retention rates.
  • Execute initiatives to drive software usage as a Daily Habit across our client base.
  • Develop and communicate organizational objectives; inspire and motivate team members to achieve results.
  • Engage cross-department resources to support team in delivering seamless, high-quality technology solutions to clients.
  • Actively work to streamline processes to support scaling the Achievers organization for rapid growth.
Qualifications:
  • Preferably have relevant experience in the Human Capital Management (HCM) industry and SaaS solutions.
  • A Bachelor's degree in an appropriate field from an accredited college/university.
  • A proven track record of success over 7+ years contributing to the success of and/or leading teams of results-oriented Account Management/Customer Success/Sales professionals.
  • Experience working in a fast-paced, constantly changing, rapidly growing environment.
  • Exceptional communication and interpersonal skills, with a demonstrated ability to manage large enterprise clients.
Why You'll Love Working at Achievers

We are passionate about disruptive technology that's rooted in science, research, and data. We understand the value of employee success in the workplace and have been recognized for our contributions to HR, technical excellence, and outstanding workplace culture. We foster an environment of connection, security, and community. You'll feel at home, without reservation. We believe in moving quickly, failing fast, and adapting to change. We enjoy coming to work every day because we believe in our product and love our culture. We're committed to achieving excellence in everything we do.

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