Process Management Specialist

3 weeks ago

Toronto, Ontario, Canada Capital One Full time

About Our Team

We're a team at Capital One Canada dedicated to designing and improving business processes, understanding and managing business risks, and ensuring we have the right controls in place.

A Day in the Life of a Process Manager

As a Process Manager, you'll thrive in understanding how things work – that means designing and improving business processes, understanding and managing business risks, and ensuring we have the right controls in place.

Responsibilities

  • Inspire and empower a small team of associates, leading a culture of collaboration, continuous growth, and excellence in process performance
  • Direct ownership of critical business processes as a Process Owner, supporting process managers with designing and implementing process improvements, managing risks and improving effectiveness of our controls
  • Regularly evaluate the health of our processes through monitoring KPIs and share insights and risk mitigation plans with senior leaders and accountable executives
  • Apply various methods for process improvement (Visual Management, Lean, Six Sigma) to continually enhance operational effectiveness, identify the root cause of issues and manage risk
  • Lead stakeholder engagement efforts and utilize exceptional communication, teamwork and influence skills to foster team alignment and drive process success
  • Conduct and support regular risk governance activities on monthly, quarterly and annual cadence, including process level risk assessments, control assessments and testing, issue and event management, and audits
  • Manage Business Continuity Planning for applicable processes
  • Strategic planning, demonstrating the ability to set a vision, chart a path and execute with high impact

Basic Qualifications

  • Bachelor's degree
  • At least 5 years of experience working in process management, risk management, continuous improvement or project management roles
  • At least 5 years of experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively
  • At least 2 years of experience leading a team

Preferred Qualifications

  • Experience using Lean & Six Sigma tools & methodology
  • Experience working in the Financial Industry
  • Experience working in an Agile workplace environment
  • Experience in basic coding and/or data visualization (e.g. SQL, Tableau)

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

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