Bilingual Member Experience Advisor
4 weeks ago
About canfitpro
canfitpro is the largest provider of education in the Canadian fitness industry. Founded in 1993 as a voice for all fitness professionals, canfitpro delivers accessible, quality education, certifications, conferences, trade shows, and membership services. canfitpro's over 24,000 members include some of the world's best fitness professionals, health club operators, industry suppliers, and fitness consumers.
Key Responsibilities
- Deliver exceptional customer service through fast and accurate processing of member inquiries, while effectively managing large volumes of incoming calls.
- Identify and assess customer needs to achieve client satisfaction and retention.
- Generate sales from inbound and outbound calls and offer up-sell opportunities.
- Meet personal/team sales targets and call handling quota.
- Build sustainable relations of trust through open and interactive communication.
- Provide accurate and complete information.
- Handle complaints, provide appropriate solutions and alternative within the time limits and follow up to ensure resolution.
Requirements
- French/English bilingualism required.
- Computer skills including MS Word, MS Excel, MS Outlook, and Internet.
- Ability to multi-task, work independently and as part of a team.
- Superior customer service and data entry skills.
- Verbal communication and building relations skills.
- Demonstrate a passion for fitness.
What's in it for you?
- To help lead canfitpro in its vision - we aspire to deliver accessible learning experiences to a global audience, making fitness and mental health a part of personal wellness for everyone.
- FREE Fitness membership and discounted membership for friends and family.
- Group benefits plan designed to meet employees' basic and life-changing benefits needs.
- FREE Zoom yoga, stretching and meditation sessions.
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