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Veterinary Client Experience Coordinator

2 months ago

Peterborough, Ontario, Canada VCA Canada Full time

Key Responsibilities:

We are seeking a reliable and caring Veterinary Client Experience, Technician Assistant to join our team at Burnham Mansion Animal Hospital. This casual, part-time opportunity includes a range of responsibilities that directly contribute to the efficient and effective daily operation of the hospital.

Key Responsibilities and Attributes:

  • Assist the Veterinary staff with various tasks and treatments, including learning about veterinary services and updated medical office procedures.
  • Provide excellent customer service skills, creating a welcoming environment for clients and their pets.
  • Adapt to changing situations and create a positive, low-stress atmosphere for our clients and patients.
  • Perform general housekeeping duties, including cleanliness of reception area, pet holding areas, and common areas.
  • Organize and prioritize tasks independently, with strong organizational skills.
  • Manage client care responsibilities, including answering a multiline phone system and tracking and booking appointments effectively.
  • Respond to and manage email correspondence, including clients, referring veterinarians, and internal office messages.
  • Admit and discharge pet patients, and process payments.
  • A Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset.

What VCA Canada Offers:

As a member of our team, you will make a huge difference in the lives of pets and their families. With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation.

  • Flexible schedules
  • Competitive wages and benefits
  • VCA Canada Student Loan RRSP Program
  • RRSP Employer 5% Match Program
  • Opportunity to apply for a Veterinary Technologist scholarship
  • Medical Library
  • Annual uniform allowance
  • Exceptional career development
  • Referral Bonus Rewards
  • Opportunities to give back to your community through VCA initiatives
  • Generous personal pet care discounts
  • And extra perks like shopping discounts and wellness apps