Veterinary Client Experience Coordinator

4 weeks ago

Peterborough, Ontario, Canada VCA Canada Full time
Job Title: Veterinary Client Experience, Tech Assistant

Location: Peterborough, ON

Schedule: Casual, Part-time

Burnham Mansion Animal Hospital is seeking a reliable and compassionate Veterinary Client Experience, Technician Assistant to join our team. This role involves a range of responsibilities that contribute to the efficient daily operation of the hospital. Your primary focus will be ensuring our clients and their pets feel welcome, expertly cared for, and appreciated.

Key Responsibilities:
  • Assist the veterinary staff with various tasks and treatments, including learning about veterinary services and updated medical office procedures.
  • Provide exceptional customer service, creating a welcoming environment for clients and their pets.
  • Contribute to a positive, low-stress atmosphere by adapting to changing situations.
  • Perform general housekeeping duties, maintaining the cleanliness of reception areas, pet holding areas, and common spaces.
  • Utilize strong organizational skills to take initiative in carrying out assignments independently.
  • Manage client care responsibilities, including answering a multiline phone system and tracking appointments effectively.
  • Respond to and manage email correspondence with clients, referring veterinarians, and internal office messages.
  • Assist with admitting and discharging pet patients.
  • Process invoices and billing, creating estimates, obtaining pet owner confirmation, and processing payments.
  • A Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset.
What VCA Canada Offers:
  • Flexible schedules
  • Competitive wages and benefits
  • VCA Canada Student Loan RRSP Program
  • RRSP Employer 5% Match Program
  • Opportunity to apply for a Veterinary Technologist Scholarship
  • Medical Library access
  • Online access to journals and textbooks
  • Annual uniform allowance
  • Exceptional career development opportunities
  • Referral Bonus Rewards
  • Opportunities to give back to the community through VCA initiatives
  • Generous personal pet care discounts
  • And extra perks like shopping discounts and wellness apps

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