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Veterinary Client Experience Coordinator

1 month ago

Peterborough, Ontario, Canada VCA Canada Full time
Job Title: Veterinary Client Experience, Tech Assistant

Location: Peterborough, ON

Schedule: Casual, Part-time

Burnham Mansion Animal Hospital is seeking a reliable and caring Veterinary Client Experience, Technician Assistant to join our team. This casual, part-time opportunity involves a range of responsibilities that contribute to the efficient daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated.

Key Responsibilities:
  • Assist the Veterinary staff with various tasks and treatments, while learning more about veterinary services and updated medical office procedures.
  • Provide excellent customer service skills, putting people at ease and creating a welcoming environment.
  • Create a positive, low-stress atmosphere for our clients and patients, adapting to changing situations.
  • Perform general housekeeping duties, maintaining the cleanliness of reception areas, pet holding areas, and common spaces.
  • Utilize strong organizational skills to take initiative in carrying out assignments independently.
  • Manage client care responsibilities, including answering a multiline phone system and tracking and booking appointments effectively.
  • Respond to and manage email correspondence, including clients, referring veterinarians, and internal office messages.
  • Assist with admitting and discharging pet patients.
  • Process invoices and billing, creating estimates, obtaining pet owner confirmation, and processing payments.
  • A Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset.
What VCA Canada Offers:
  • Flexible schedules.
  • Competitive wages and benefits.
  • VCA Canada Student Loan RRSP Program – Ask us more.
  • RRSP Employer 5% Match Program – saving for your future just got easier.
  • Opportunity to apply for a Veterinary Technologist scholarship (annual process).
  • Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips.
  • Extensive online anytime-anywhere access to journals and textbooks.
  • Annual uniform allowance.
  • Exceptional career development: there is room to grow here.
  • Referral Bonus Rewards.
  • Opportunities to give back to your community through VCA initiatives.
  • Generous personal pet care discounts.
  • And extra perks like shopping discounts and cool wellness apps.