Veterinary Client Experience Coordinator
2 weeks ago
Veterinary Client Experience Coordinator
Location: Peterborough, ON
Schedule: Casual, Part-time
Burnham Mansion Animal Hospital welcomes a dependable and caring Veterinary Client Experience Coordinator to join our team. This casual, part-time opportunity includes a range of responsibilities that directly contribute to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated.
Key Responsibilities and Attributes:
- Will to learn more regarding veterinary services, updated medical office procedures, and assist the Veterinary staff with various tasks and treatments.
- Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment.
- Create a positive, low-stress atmosphere for our clients and patients; ability to adapt to changing situations.
- General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas.
- Strong organizational skills while being able to take initiative in carrying out assignments independently.
- Client care responsibilities including: answering a multiline phone system and tracking and booking appointments effectively.
- Respond and manage email correspondence; clients, referring veterinarians & internal office messages.
- Admitting and discharging pet patients.
- Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments.
- Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset.
What VCA Canada Offers:
With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation. You will make a huge difference in the lives of pets and their families.
- Flexible schedules.
- Competitive wages and benefits.
- VCA Canada Student Loan RRSP Program – Ask us more.
- RRSP Employer 5 % Match Program – saving for your future just got easier.
- Opportunity to apply for a Veterinary Technologist scholarship (annual process).
- Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips.
- Extensive online anytime-anywhere access to journals and textbooks.
- Annual uniform allowance.
- Exceptional career development: there is room to grow here.
- Referral Bonus Rewards.
- Opportunities to give back to your community through VCA initiatives.
- Generous personal pet care discounts.
- And extra perks like shopping discounts and cool wellness apps.
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