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Claims Resolution Specialist

1 week ago

Ottawa, Ontario, Canada Definity Financial Corporation Full time

Company Overview

At Definity Financial Corporation, we are committed to providing exceptional service to our customers. Our team of dedicated professionals works tirelessly to ensure that claims are resolved quickly and efficiently.

Job Summary

We are seeking an experienced Claims Resolution Specialist to join our team. In this role, you will be responsible for resolving property claims in a timely and professional manner. You will work closely with customers, vendors, and internal stakeholders to ensure that claims are processed correctly and efficiently.

Key Responsibilities

  • Accepting notice of claim and working with the customer and preferred Vendors to resolve the claim quickly and efficiently
  • Confirming policy coverage by ensuring the facts of the claim fall within the scope of the policy
  • Maintaining detailed file records by entering pertinent data into the appropriate systems
  • Processing claims payments within level of authority after verifying claimant's entitlement
  • Initiating salvage and subrogation procedures on assigned files

Requirements

To be successful in this role, you will require:

  • A university degree in any discipline or a college diploma in one of the following programs: 2-year diploma from a provincially recognized and funded community college in Insurance, Law & Security, Loss Control, Business Administration or the CIP designation
  • 5-8 years property experience
  • Licensed in New Brunswick, PEI and Newfoundland would be an asset
  • Experience of Commercial Lines policies would be an asset
  • Familiarity with CICS and CDS system
  • Proficient in MS Word and Excel
  • Bilingual capabilities (French and English) would be an asset
  • Professional, friendly and courteous in all interactions, whether with customers or co-workers
  • Able to perform well in a busy operation and remain calm under pressure
  • Team player adaptable to a changing environment
  • Strong written and verbal communication skills

About the Role

This is a challenging and rewarding role that requires strong analytical and problem-solving skills. If you have a passion for delivering excellent customer service and are looking for a new challenge, we encourage you to apply.