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Complaint Resolution Specialist

1 week ago

Ottawa, Ontario, Canada Evolvingcarenj Full time

Job Overview

As a ScotiaHelps Advisor, CARE, you will be responsible for providing exceptional customer service and resolving complaints in a fair and timely manner. You will work closely with customers, Estate Representatives, and internal partners to understand their needs and develop effective solutions.

Key Responsibilities

  • Develop and implement strategies to rehabilitate or minimize losses from customers.
  • Build strong relationships with customers, Estate Representatives, and internal partners to ensure effective communication and resolution of issues.
  • Administer Mortgage Property Insurance Claims, Disaster Relief solutions, Estate files, Branch lines, lien/legal notifications, CFI/WOR inquiries in accordance with Bank policies and procedures.

Skills and Qualifications

  • Strong verbal and written communication skills.
  • Excellent problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Familiarity with Microsoft operating systems, including Word, Excel, Outlook, and the Internet.
  • Sound knowledge of the Bank's retail products, services, collection policy, procedures, and bank systems.

Working Conditions

You will work in a standard office-based environment, with a 37.5 hour workweek, Monday to Friday, from 8:00 AM – 6:00 PM EST.