Claims Specialist, Property

1 week ago

Ottawa, Ontario, Canada Intact Financial Full time

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We're looking for a Claims Specialist, Property to join our growing Property Claims Field team

What you'll do here:

  • Handle large and complex commercial lines and personal lines claims
  • Listen to the customer, clearly explain the path that the claim will take, answer their questions and deliver a simplified service that will exceed their expectations.
  • Analyze the client's insurance coverage and clearly explain what coverage they have in relation to the claim.
  • Gather factual versions of the circumstances of the claim from insureds, third parties and other stakeholders to determine the circumstances, causes and eligibility of claims.
  • Assist in the evaluation and negotiation of large losses
  • Anticipate recoveries and direct the investigation accordingly.
  • Actively collaborate with the various related departments in the claims and underwriting departments, as well as outside specialists.
  • Communicate effectively with the client to keep them informed of progress.
  • Properly annotate and document files in accordance with company standards and guidelines.
  • Ensure sound management of external fees and costs.
  • Actively participate in disaster and overflow calls when necessary.
  • Keep abreast of insurance products and investigative techniques and services.

What you'll bring to the table:

  • 5+ years experience in handling large and complex commercial and personal lines property claims
  • Experience handling claims in the field
  • Have a valid driver's license and a good driving record.
  • University degree or any combination of training and experience deemed relevant for the role
  • Completed CIP Designation is an asset

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

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