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Claims Process Specialist
1 week ago
About SILAC
SILAC Insurance Company is a leading provider of annuity products in the nation. We are committed to delivering exceptional customer service and innovative solutions to help individuals prepare for retirement.
Our team is dedicated to aligning around a shared vision of providing clean, simple, and competitive products for clients, delivering best-in-class service to agents and business partners, and propelling the success of our employees.
We hold true to our core values:
- Adaptability & Continuous Improvement
- Transparency & Trust, Honesty & Integrity
- Teamwork & Collaboration
- Gratitude & Compassion
At SILAC Insurance Company, we welcome and encourage diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone.
Job Overview
The Annuity Claims Specialist is responsible for handling annuity-specific death and health rider claims, ensuring accurate and timely processing while maintaining a high level of customer service. This role involves making outgoing calls to beneficiaries and claimants regarding claims-related matters and supporting the team by taking incoming calls that involve complex claim inquiries.
Key Responsibilities
- Evaluate and process death benefit claims for annuity policies, ensuring accuracy and compliance with contract terms.
- Validate required documentation and process claims in accordance with company policies and industry regulations.
- Conduct outgoing calls to beneficiaries and claimants to provide updates, request missing documentation, or clarify claim details.
- Respond to complex incoming inquiries from internal team members regarding claims processes, policy provisions, and contract-specific claim requirements.
Requirements
- Strong analytical and research skills to assess claim validity and resolve discrepancies.
- Able to clearly communicate complex claim information in both verbal and written formats.
- Experience with mainframe computer systems or proficiency in PC applications such as MS Word, Outlook, and other business software.
- High attention to detail with strong organizational skills and accuracy in documentation review.
- Ability to manage multiple priorities and work efficiently in a fast-paced environment.
Benefits
- Medical Plans, including FSA and HSA
- Dental and Vision
- 401(k) (Roth and Traditional)
- Pet Insurance
- Parental Leave
- Paid Time and Sick Time off
- 10 Paid Holidays and 1 Birthday Pay
- Paid Volunteer Time
- College Tuition Reimbursement
