Client Relations and Support Coordinator

1 month ago


Toronto, Ontario, Canada OceanMD Full time
Role Overview

We are seeking a highly skilled Client Relations and Support Coordinator to join our team at OceanMD. As a key member of our client success team, you will play a pivotal role in ensuring our clients' success on the Ocean Platform. Your primary responsibility will be to provide exceptional support and guidance to our clients, helping them to navigate our digital healthcare solutions and overcome any challenges they may face.

Key Responsibilities

- Collaborate with our sales, success, and support teams to ensure our clients are triaged appropriately to the right team.
- Provide clear and timely client assistance, responding to inquiries and concerns by telephone.
- Research, test, and validate issues to troubleshoot and resolve technical problems.

Requirements

- Passion for improving healthcare outcomes through digital solutions.
- Experience working in the healthcare space, engaging with providers or patients and using an EMR.
- Excellent communication and conflict management skills, with the ability to translate technical instructions to a non-technical audience.
- Empathetic and able to respond urgently to client needs, gaining trust and building internal relationships.
- Analytical approach, with the ability to creatively solve problems and continuously pursue knowledge.
- Proficient in EMRs and the MS Office Suite, with the ability to quickly learn new tools and technologies.

What We Offer

- Opportunity to make a meaningful impact in the lives of Canadians through our technology.
- Clear opportunities for professional development, recognition, and growth.
- Flexible hours, regular opportunities for social get-togethers, and meeting-free Friday afternoons.
- A chance to be part of projects and try new things, with a focus on your growth and professional satisfaction.

How to Apply

If you are a motivated and detail-oriented individual with a passion for improving healthcare outcomes, we encourage you to apply. Please submit your application, including your resume and a cover letter, to express your interest in this exciting opportunity.

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