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Administrative Support Specialist
2 months ago
Job Summary: We are seeking a highly organized and detail-oriented individual to join our team as an Administration/Program Support staff member. In this role, you will provide administrative and reception support to our multi-service programs, ensuring a seamless experience for our service users.
Key Responsibilities:
- Provide exceptional customer service to service users, responding to inquiries and directing them to appropriate resources.
- Manage access to the resource area, maintain current resources, and facilitate needle exchange supplies and exchanges.
- Utilize internet and research tools to identify resources and programming options, and record and distribute messages for staff members as needed.
- Coordinate procurement activities for office supplies and maintain the cleanliness of the reception area.
- Observe and report security and safety issues, and maintain accurate case notes and documentation related to support and services.
- Collaborate effectively with in-house services and programs for coordination, and make referrals to community agencies as appropriate.
Requirements:
- Post-secondary college education preferred, with related experience.
- Acts professionally, maintaining trust and confidentiality.
- Knowledge of office practices and equipment, and experience working with marginalized and diverse populations.
- Strong communication, problem-solving, and non-judgmental skills, and knowledge of social services and community resources.
- Familiarity with Microsoft Office 365 and cloud-based phone systems, and ability to maintain filing systems and databases, with meticulous record maintenance.
- Strong telephone etiquette and interpersonal skills.
Working Conditions:
- Possible exposure to infectious waste and diseases.
- May require travel and work at different JHS Durham locations.
- Physical activity including sitting, walking, and standing.
- May require lifting up to 35 lbs.
Application Instructions: If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, please submit your application through our website.
Accommodation: We are committed to fostering a culture that is respectful, inclusive, and accessible. We welcome applications from all qualified applicants and will provide accommodation in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
