Work Desk Representative

3 days ago


Vegreville, Canada ATCO Full time

About ATCO Electric

ATCO Electric is a leading provider of electricity distribution services in Alberta, Canada. We are committed to delivering safe, reliable, and efficient electricity to our customers.

Job Summary

We are seeking a highly motivated and organized individual to join our team as a Work Desk Representative. In this role, you will be responsible for responding to incoming outage emergencies and dispatching work requests to our field operations team.

Key Responsibilities

  • Respond to all work requests, referrals, and restoration from Call Centers and direct customer inquiries via telephone, fax, radio, and email.
  • Monitor and close work requests and produce work completion reports.
  • Provide general administrative and clerical support, including filing, photocopying, faxing, sorting mail, and data entry.
  • Operate and utilize Work Force Management System (WFMS) and Outage Management System (OMS) to dispatch work requests, monitor progress, manage expectations, and ensure completion.

Requirements

  • High School Diploma or GED required.
  • 1-2 years of experience in a related role.
  • Proficient with Microsoft Office Suite: Teams, Outlook, SharePoint, Databases, Word, and Excel.
  • Strong interpersonal and communication skills (both written and oral).
  • Excellent customer service skills.
  • Previous or current work experience with data entry.
  • Previous or current work experience operating a computer and maintaining telephone conversations simultaneously.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional growth and skill development.
  • A supportive team environment.

How to Apply

If you are a motivated and organized individual who is passionate about delivering excellent customer service, please submit your application, including your resume and cover letter, to [insert contact information].



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