Business Delivery Specialist

2 days ago

Montreal, Quebec, Canada Rogers Communications Full time
Job Title: Business Delivery Specialist

We are seeking a highly skilled Business Delivery Specialist to join our team at Rogers Communications. As a key member of our organization, you will be responsible for ensuring the timely and efficient delivery of business services to our customers.

Key Responsibilities:

  • Coordinate with project resources to plan, prepare, and execute on delivery requirements.
  • Facilitate status meetings and oversee project critical milestones.
  • Process MACD requests for existing Rogers for Business Services.
  • Build customer relationships by providing prompt and exceptional service through communication and delivery.
  • Define schedule and delivery plans to communicate with customers and assess risk factors.
  • Coordinate and communicate firm installation date (FOC) with the customer.
  • Be the liaison with field technicians.
  • Ensure timeliness of billing activation upon delivery of service.
  • Submission of Commercial & Strategic Orders on behalf of Sales via RDL.
  • Account Creation of Wireline & Wireless accounts.
  • Uploading of pricing details into V21 Billing System.
  • Diligent order tracking for revenue reporting.

Requirements:

  • 2+ years of experience within the Telecommunication industry, Business to Business segment preferred.
  • Knowledge of Rogers Business services, products, and procedures.
  • Knowledge of Ethernet technology and topology, IP Technology, SIP, MPLS, Wi-Fi, UCC.
  • Excellent proficiency with Vision 21, ICM, AS400, INSIS, EWP, SGI, Oasis, and Salesforce.
  • Strong communication skills (oral and written) and the ability to interface with all levels of the organization.
  • Ability to bring new ideas and approaches that are appropriate to the business.
  • Strong analytical and problem-solving skills.
  • Post-Secondary education in a related Technology or Telecommunications field.
  • ITIL, PMP certifications an asset.

About Rogers Communications:

Rogers Communications is a leading Canadian telecommunications company that provides a wide range of services to individuals, businesses, and governments. We are committed to delivering exceptional customer experiences and innovative solutions that meet the evolving needs of our customers.

Why Join Rogers:

At Rogers, we believe in the importance of diversity, equity, and inclusion. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. We offer a range of benefits and programs that support the well-being of our employees, including flexible work arrangements, professional development opportunities, and a comprehensive health and wellness program.

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