Delivery Specialist-Wireline

6 days ago

Montreal, Quebec, Canada Rogers Full time
About the Role

We are seeking a highly skilled and experienced Customer Delivery Specialist to join our team at Rogers. As a key member of our Business Services team, you will be responsible for ensuring the successful delivery of our business solutions to customers across Canada.

Key Responsibilities
  • Order Fulfillment and Coordination: Responsible for the coordination and administration of business customer orders, ensuring that delivery procedures are executed with a goal of meeting the defined interval cycle.
  • Project Planning and Execution: Coordinate with project resources, both internal and external to Rogers, to plan, prepare and execute on delivery requirements.
  • Customer Relationship Management: Build and maintain strong relationships with customers through prompt and exceptional service, communication, and delivery.
  • Schedule and Delivery Planning: Define schedule and delivery plans to communicate with customers and assess risk factors.
  • Installation and Activation: Coordinate and communicate firm installation dates with customers and ensure timely billing activation upon delivery of service.
  • Order Tracking and Reporting: Diligent order tracking for revenue reporting and submission of commercial and strategic orders on behalf of sales via RDL.
Requirements
  • Experience: 2+ years of experience within the Telecommunication industry, Business to Business segment preferred.
  • Knowledge: Knowledge of Rogers Business services, products, and procedures, as well as Ethernet technology and topology, IP Technology, SIP, MPLS, Wi-Fi, UCC.
  • Skills: Excellent proficiency with Vision 21, ICM, AS400, INSIS, EWP, SGI, Oasis, and Salesforce & Optic, strong communication skills (oral and written), and the ability to interface with all levels of the organization.
  • Education: Post-Secondary education in a related Technology or Telecommunications field.
What We Offer

As a Rogers team member, you will have access to a range of benefits and perks, including health and well-being benefits, donation matching, paid time off for volunteering, and wealth accumulation opportunities.

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