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Delivery Specialist

2 months ago

Montreal, Quebec, Canada Rogers Communications Full time
About the Role

We are seeking a highly skilled and experienced Delivery Specialist to join our team at Rogers Communications. As a key member of our Business Services team, you will be responsible for ensuring the successful deployment of our network solutions to our business customers.

Key Responsibilities
  • Manage and coordinate the deployment of wireline solutions, IP technology, SIP, Unified Communications, Managed Wi-Fi, IoT, FWA, and wireless onboarding.
  • Receive and validate Clean Order Package (COP) requests via Salesforce for all lines of business, including Wireline, Wireless, Data Centre, IoT, and Service Migrations.
  • Coordinate with project resources, both internal and external to Rogers, to plan, prepare, and execute on delivery requirements.
  • Facilitate status meetings and oversee project critical milestones.
  • Process MACD requests for existing Rogers for Business Services.
  • Build customer relationships by providing prompt and exceptional service through communication and delivery, embodying the I AM SERVICE behaviors in every interaction.
  • Define schedule and delivery plans to communicate with customers and assess risk factors.
  • Coordinate and communicate firm installation dates (FOC) with the customer.
  • Be the liaison with field technicians.
  • Ensure timeliness of billing activation upon delivery of service, ensuring closure communication to the customer is delivered to ensure awareness of service activation and billing.
  • Submit Commercial & Strategic Orders on behalf of Sales via RDL.
  • Account Creation of Wireline & Wireless accounts.
  • Upload pricing details into V21 Billing System.
  • Diligent order tracking for revenue reporting.
Requirements
  • 2+ years of experience within the Telecommunication industry, Business to Business segment preferred.
  • Knowledge of Rogers Business services, products, and procedures.
  • Knowledge of Ethernet technology and topology, IP Technology, SIP, MPLS, Wi-Fi, UCC.
  • Excellent proficiency with Vision 21, ICM, AS400, INSIS, EWP, SGI, Oasis, and Salesforce & Optic.
  • Strong communication skills (oral and written) and the ability to interface with all levels of the organization, across a variety of cross-functional teams.
  • Ability to bring new ideas and approaches that are appropriate to the business, challenging the status quo.
  • Strong analytical and problem-solving skills.
  • Post-Secondary education in a related Technology or Telecommunications field.
  • ITIL, PMP certifications an asset.
  • Ability to promote a collaborative team culture through active listening, seeking to understand, and information sharing.
  • Excellent presentation and communication skills.