Delivery Specialist-Wireline
2 days ago
We are seeking a highly skilled and experienced Customer Delivery Specialist to join our team at Rogers. As a key member of our Business Services team, you will be responsible for ensuring the successful delivery of our business solutions to customers across Canada.
Key Responsibilities- Order Fulfillment and Coordination: Responsible for the coordination and administration of business customer orders, ensuring that delivery procedures are executed with a goal of meeting defined interval cycles.
- Project Planning and Execution: Coordinate with project resources, both internal and external to Rogers, to plan, prepare, and execute on delivery requirements.
- Customer Relationship Management: Build and maintain strong relationships with customers through prompt and exceptional service, embodying the I AM SERVICE behaviors in every interaction.
- Schedule and Delivery Planning: Define schedule and delivery plans to communicate with customers and assess risk factors.
- Installation and Activation: Coordinate and communicate firm installation dates with customers and ensure timely billing activation upon delivery of service.
- Order Tracking and Reporting: Diligently track orders for revenue reporting and ensure accurate and timely submission of commercial and strategic orders.
- Experience: 2+ years of experience within the Telecommunication industry, Business to Business segment preferred.
- Knowledge: Knowledge of Rogers Business services, products, and procedures, as well as Ethernet technology and topology, IP Technology, SIP, MPLS, Wi-Fi, UCC.
- Skills: Excellent proficiency with Vision 21, ICM, AS400, INSIS, EWP, SGI, Oasis, and Salesforce & Optic, strong communication skills (oral and written), and the ability to interface with all levels of the organization.
- Education: Post-Secondary education in a related Technology or Telecommunications field.
- Certifications: ITIL, PMP certifications an asset.
Rogers is a leading Canadian communications and media company that provides a wide range of services, including wireless, internet, cable, and media. We are committed to delivering exceptional customer experiences and building strong relationships with our customers and partners.
We offer a comprehensive benefits package, including health and wellness benefits, donation matching, paid time off for volunteering, and wealth accumulation programs. We also provide opportunities for leadership development, mentorship, and coaching.
At Rogers, we believe in the importance of diversity and inclusion, and we are committed to creating a workplace where everyone feels valued and empowered to succeed.
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