Human Resources Manager

4 weeks ago


Gatineau, Quebec, Canada Brookfield Renewable Full time
About the Role

As a key member of the Brookfield Renewable team, the Manager, Human Resources Services will play a critical role in overseeing and optimizing the delivery of HR services within a shared services framework. This position requires a strategic thinker who can lead and manage a team of HR professionals, collaborate with key stakeholders, and ensure service excellence and customer satisfaction.

Key Responsibilities
  • Develop and implement strategies to optimize HR service delivery processes within a shared services framework.
  • Ensure timely and accurate delivery of HR services such as payroll processing, employee onboarding, offboarding, and employee data management.
  • Create and monitor service levels and key performance indicators (KPIs) to ensure service excellence and compliance with service level agreements (SLAs).
  • Lead and manage a team of HR professionals responsible for delivering shared services to internal clients in Canada and the United States (US).
  • Continuously evaluate and improve HR service delivery processes to enhance efficiency, effectiveness, and customer satisfaction.
  • Identify opportunities for automation, digitalization, and implementation of self-service tools to streamline HR service delivery.
  • Collaborate with key stakeholders, including HR business partners, managers and senior leadership, to understand their needs and expectations for HR services.
  • Manage relationships with external vendors and service providers supporting HR service delivery, ensuring adherence to service agreements and quality standards.
  • Ensure HR service delivery practices comply with applicable laws, regulations, and company policies.
  • Utilize HR analytics and reporting tools to track key performance metrics, identify trends, and generate insights for decision-making.
Requirements
  • Bachelor's degree (or equivalent) in human resources or related field.
  • Strong understanding of Canadian and US HR laws.
  • A minimum of 5 years proven experience in HR service delivery management and shared services oversight.
  • A minimum of 5 years' experience leading a team.
  • Exceptional communication skills and stakeholder engagement abilities with an ethical mindset.
  • Knowledge of HR processes, policies, and regulations.
  • Experience with HR analytics and reporting tools.
  • Strong problem solving and conflict resolution skills.
  • Ability to identify and implement process improvements and standardization initiatives.
  • Experience with UKG (HRIS) is considered a strong asset.
What We Offer

At Brookfield Renewable, we prioritize our employees' growth and development. We offer a competitive salary, bonus structure, health benefits program, and defined contribution pension plan. Our modern gym, bike storage, and healthy snacks and drinks make our spaces a great place to work. We also cultivate a culture that values diversity, equity, and inclusion.



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