Bilingual Support Specialist
6 hours ago
Job Summary:
The Applicant Support Specialist is a key member of our team, responsible for providing exceptional customer service to applicants and clients. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Provide customer service support to applicants and clients via phone, email, or online chat.
- Handle and resolve technical issues related to applicant processing.
- Document and track customer support tickets using our customer support system.
- Obtain and evaluate relevant information to handle inquiries and complaints.
- Validate applicant information and ensure all required documents are attached to the customer's file.
- Liaise with clients and applicants to collect necessary information for background verification.
- Escalate and prioritize issues as needed, following company policies and procedures.
Requirements:
- Post-secondary degree or equivalent work experience.
- Bilingualism in English and French (required).
- 1-2 years of experience in a customer service-related role.
- Knowledge of customer service principles and practices.
- Microsoft Office skills, particularly Word, Excel, and Outlook.
- Good typing ability.
What We Offer:
- A collaborative and diverse team environment.
- Opportunities for growth and development within the organization.
- Competitive compensation and benefits package, including group insurance and RRSP matching.
- Telemedicine services for you and your family.
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