Technical Support Specialist
12 hours ago
We are seeking a highly skilled Technical Support Specialist to join our team at Universal Support Systems Ltd. As a key member of our support team, you will provide technical assistance to internal and external customers, ensuring seamless support experiences across multiple corporate locations and retail sites.
Key Responsibilities- Provide first- and second-line technical support to internal and external customers
- Engage with C-level executives and other stakeholders to resolve technical issues
- Collaborate with cross-functional teams to identify and implement process improvements
- Develop and maintain technical documentation and knowledge base articles
- Bilingual (French/English) proficiency
- Strong technical skills and knowledge of desktop and technical support
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
As a Technical Support Specialist at Universal Support Systems Ltd, you will have the opportunity to work with a talented team, develop your technical skills, and contribute to the success of our organization.
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