HVAC Sales Representative
3 weeks ago
We are seeking a highly skilled HVAC Sales Representative to join our team at one of the most trusted names within the HVAC space in North America. Our client is a manufacturer & distributor with a comprehensive product line, and we are looking for a sales professional to manage their Kelowna branch.
About the PositionThe HVAC Sales Representative will be responsible for managing their respective projects, which will involve a mix of inside and outside sales duties. This individual must be comfortable with quoting, preparing proposals for submission, processing orders, tracking orders, and troubleshooting. Good communication skills, self-motivation, and a desire to learn are required. Flexibility to deal with changing priorities and the ability to reliably respond in a timely manner are essential.
Primary Duties- Negotiate and land work, with a strong understanding of the job market.
- Provide feedback to the estimating team on bids and pricing, including workload forecasting for projects being managed.
- Assist engineers with product selection and layout projects.
- Review purchase orders and bid documents to optimize profitability, and request IFC reviews as needed.
- Create PBY files for the support team to issue submittals.
- Create submittals in the absence of the project manager or support team.
- Assist with technical submittals for the support team.
- Process orders from the customer list in the absence of the support team after receipt of approved submittals.
- Manage and process change orders and site instructions, including pricing.
- Resolve discrepancies on orders with customers or site contacts for the support team.
- Track orders and deliveries, and provide ETAs to customers.
- Notify customers when orders arrive and arrange delivery if required.
- Close out projects once complete, with full invoicing and maintenance documentation submitted.
- Provide quotes for jobs not listed on the bid boards, including email requests.
- Enter quotes with proper association to product codes, as illustrated in the branch's handbook.
- Train staff in all phases of the sales process to ensure continuation of expected service levels.
- Provide outstanding customer service, with a customer-first approach to business.
- Consistently improve the quality of service to meet client expectations and minimize costs and maximize the company's competitive position.
- Ensure adequate service levels and conduct review studies to determine cause, effect, and corrective actions required to hold team members accountable.
- Self-educate and attend manufacturer's factory/training visits to ensure up-to-date knowledge on the latest product developments and software tools.
- Build sustainable customer relationships and trust with customers' accounts through open communication.
- Represent the company at site meetings as required.
- Assist with customer events as required, such as open houses, sporting events, lunches, etc.
- Perform other duties assigned by your manager.
- Minimum 5 years of experience in a similar position (inside or outside sales).
- University degree or college diploma.
- EIT classification is an asset.
- HVAC experience is required.
- Demonstrated leadership abilities.
- Excellent verbal and written communication skills.
- Self-motivated, creative, and resourceful.
- Ready to bring positivity, energy, and enthusiasm into the workplace.
- Professional approach to business and the workplace.
- Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Able to multitask, prioritize, and manage time effectively.
- Problem-solving abilities.
- Ability to work under pressure unsupervised.
- Strong work ethic guided by personal integrity and mutual respect.
The opportunity to develop your career with a highly respected industry leader within North America. A culture that puts teamwork and customer service as its focus, and invests in the long-term success of its employees. This position comes with a competitive compensation package, including a pension plan, and a comprehensive benefits package.
If this position appeals to you, please submit your resume (in Word-doc form) to tlaird@talentsphere.ca. Only candidates legally entitled to work in Canada will be considered.
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