Client Solutions Manager

4 weeks ago

Winnipeg, Manitoba, Canada Arthur J. Gallagher & Co. (AJG) Full time
About the Role

We are seeking a highly skilled Client Solutions Manager to join our team at Arthur J. Gallagher & Co. (AJG). As a key member of our global brokerage team, you will be responsible for delivering exceptional customer service to our Auto clients.

Key Responsibilities
  • Support a designated portfolio of clientele, playing a meaningful role in business retention and building upon customer relationships.
  • Review accounts at renewal, taking vital steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers.
  • Respond to client inquiries quickly and efficiently, maintaining a quick turnaround time for any actions required on behalf of the client.
  • Identify upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
  • Consistently act to upgrade insurance market knowledge, staying on top of new products and policy changes.
  • Collaborate with fellow team members by providing reception backup; answering incoming calls and connecting the caller to the appropriate individual when needed.
  • Greet and advise visitors to the company when needed; manage the reception area to maintain a professional image.
About You
  • Highly tech-savvy, with an ability to learn new systems, tools, and processes.
  • 1 to 2 years of experience in Auto insurance, ideally working in a brokerage environment.
  • FOI & IWS Certification required.
  • Level 1 licensing considered a strong asset for the role.
  • CAIB, CIP, or CRM designations considered an asset for the role.
  • Knowledge of EPIC an asset.
What We Offer

On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level, these benefits may improve:

  • Flexible medical & dental coverage to meet your household's needs.
  • Life, Dependent Life, and AD & D Insurance options.
  • Retirement savings including RRSP, including a company match, TFSA, pension, and more.
  • Employee Stock Purchase Plan.

We value inclusion and diversity.

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences, and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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