Customer Service Representative
3 weeks ago
telMAX Inc. is a leading telecommunications company that has been at the forefront of innovation in the industry. With a strong commitment to delivering exceptional customer experiences, we are seeking a highly skilled Customer Service Representative to join our team.
Job SummaryThe Customer Service Representative will be responsible for providing top-notch customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner. This is an excellent opportunity for a motivated and customer-focused individual to join a dynamic team and contribute to the success of our company.
Key Responsibilities- Provide exceptional customer service to clients via phone, email, and in-person interactions
- Handle customer inquiries and resolve issues in a timely and professional manner
- Work collaboratively with the Customer Service Team to achieve team goals and objectives
- Stay up-to-date with company products and services to provide accurate information to customers
- Continuously improve customer service skills and knowledge to meet the evolving needs of our clients
- High School Diploma or equivalent required
- Associate degree in Communications, Business, or related field preferred
- Relevant customer service certifications an asset
- Bi-lingual Mandarin and/or Cantonese and English required
- Prior experience in a call centre environment or handling customers over the phone preferred
- Competitive compensation package
- Flexible working environment
- Benefits (Medical, Dental, and Vision)
- Health Spending Account (HSA)
- RRSP matching program
- Quarterly performance-based bonus
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