Customer Service Representative

4 weeks ago


Stouffville, Canada telMAX Full time
About telMAX Inc.

telMAX Inc. is a leading telecommunications company that has been at the forefront of innovation in the industry. With a strong commitment to delivering exceptional customer experiences, we are seeking a highly skilled Customer Service Representative to join our team.

Job Summary

The Customer Service Representative will be responsible for providing top-notch customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner. This is an excellent opportunity for a motivated and customer-focused individual to join a dynamic team and contribute to the success of our company.

Key Responsibilities
  • Provide exceptional customer service to clients via phone, email, and in-person interactions
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with the customer service team to achieve sales and customer satisfaction goals
  • Stay up-to-date with company products and services to provide accurate information to customers
  • Continuously improve customer service skills and knowledge to meet the evolving needs of our clients
Requirements
  • High school diploma or equivalent required; associate degree in communications, business, or related field preferred
  • 3+ years of customer service experience in a call center environment or handling customer inquiries over the phone
  • Bilingual Mandarin and/or Cantonese and English language skills required
  • Proficiency in CRM, billing systems, and Microsoft Office Suite
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
  • Competitive compensation package
  • Flexible working environment, including remote work options
  • Benefits package, including medical, dental, and vision coverage
  • RRSP matching program and quarterly performance-based bonus

We are an equal opportunities employer and welcome applications from diverse candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process.



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