Customer Service Representative

7 months ago


Stouffville, Canada BETZ POOLS LTD. Full time

**Company History**

Betz Pools Ltd. is a leader in the design, installation, renovation and service of custom pools and spas across Canada. Operating for over 85 years Betz Pools works to make our customers’ unique backyard paradise a reality, we are a trusted name in the industry, not only in installation, but also in pool opening, closing and all the services in between.

**Job Summary**

**Responsibilities**:
**Incoming/Outgoing Calls**
- Answer incoming calls and work orders from both customers and field technicians.
- Keep a record of incoming inquiries to be able to reference at a later date.
- Handle customer complaints by providing solutions to ensure the customer is satisfied.
- Directing customer escalations to the appropriate manager when escalated.
- Provide information on customer inquiries related to opening/closing dates, account balances, invoice questions and upcoming service appointments.

**Clerical**
- Ensuring all customer data is accurate and up to date.
- Updating payment information, and taking payments.

**Requirements**:

- Reliable access to internet while working remotely.
- Team player with proactive and positive approach to daily work.
- Strong problem solving and communication skills with a pleasant demeanor.
- The ability to multi-task and work with multiple personalities.
- Attention to detail and strong organizational skills.
- Patience, empathy and the ability to stay calm on intense calls.
- Working knowledge of Microsoft products. (Word, Excel, Outlook, SharePoint)
- Previous experience with a multi-line phone system.
- Ability to maintain a professional demeanor at all times when representing the company.
- Ability to be on time and arrive to work in a timely manner.
- Highly motivated, organized, and reliable.
- Previous experience in the pool industry considered an asset. (Store Clerk, Weekly Service etc.)

**Work Conditions**
- This position is remote with in-office training to start the season.

**Schedule**
- Seasonal position from April 11thto June 30th.
- Working every Saturday from 9:00 am - 3:00pm
- 4 days worked between Monday to Friday (Static day off selected by you)
- Weekday hours 8:30 am - 5:00pm

**Why Betz Pools Ltd.?**
- Competitive wages
- Extended health and dental care for full-time seasonal employees
- Life Insurance
- CALM premium membership
- GoodLife corporate rate
- Inclusivity and accessibility in the workplace; we value and respect the differences and experiences you bring with you.
- We’re in it for the long haul; we want to invest in your growth and see you succeed with Betz pools for years to come. Not just this season but every season.

**Job Types**: Full-time, Seasonal
Contract length: 6 months

**Salary**: Up to $23.00 per hour

Expected hours: 40 - 50 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

Application question(s):

- How many years of Pool Industry experience do you have?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Stouffville, ON L4A 2T1



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