Customer Service Representative
2 months ago
**Job Summary**
**Responsibilities**
- Utilize strong phone etiquette to engage with customers and ensure a positive interaction.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Assist with data entry tasks to maintain accurate customer records and documentation.
- Promote products and services through upselling techniques when appropriate.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Maintain knowledge of company products, services, and policies to effectively assist customers.
- Handle complaints with empathy and professionalism while striving for resolution.
**Experience**
- Previous experience in a customer service role is preferred but not required.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse clientele.
- Strong analytical skills to assess customer inquiries and provide effective solutions.
- Proficient in data entry with attention to detail.
- Excellent verbal communication skills in English; additional languages are advantageous.
- Familiarity with sales techniques is beneficial for upselling opportunities.
Join our team as a Customer Service Representative where your contributions will make a significant impact on our customers' experiences
**Job Types**: Full-time, Part-time
Pay: $19.27-$23.99 per hour
Expected hours: 25 - 40 per week
Additional pay:
- Overtime pay
**Benefits**:
- Language training provided
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Stouffville, ON
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