Customer Service Specialist

18 hours ago


Winnipeg, Manitoba, Canada Smartrend Manufacturing Group Full time

We are seeking a highly skilled and detail-oriented Customer Service Specialist to join our team as a Warranty Administrator. This role is responsible for addressing customer concerns with technical questions and warranty matters in an efficient and friendly manner.

The ideal candidate will have a positive can-do attitude, excellent interpersonal skills, communication skills, problem-solving and presentation skills. They will also be able to handle difficult situations with ease and confidence, while working collaboratively with multiple departments to satisfy our customers' needs.

About the Role
  • Job Title: Customer Service Specialist - Warranty Claims
  • Location: Manitoba, Canada

In this role, you will be responsible for monitoring incoming warranty units by tracking, inspecting and logging units upon arrival, and rerouting to necessary department(s). You will also escalate potential repetitive high-risk warranty concerns and administer warranty replacements through fulfillment, shipping, and tracking.

You will work closely with our team to update our ERP system and trackers with accurate and timely information, ensuring seamless communication with our customers. Your ability to negotiate and resolve issues in a professional and courteous manner will be essential in delivering exceptional customer service.

We offer a competitive salary of $**$60,000-$80,000 per year**, depending on experience, plus a comprehensive benefits package, including group insurance plan with health spending account, paid vacation, company-paid shutdown from Christmas to New Year's, and matching RRSP program.

As a valued member of our team, you will enjoy a supportive and respectful work environment that encourages growth and development. If you are passionate about delivering outstanding customer service and resolving complex issues, we encourage you to apply for this exciting opportunity.



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