Customer Service Specialist
4 weeks ago
Congebec is a dynamic service-oriented environment that values collaboration, innovation, and excellence in customer service. We are seeking a proactive individual who pays attention to detail and is passionate about customer satisfaction.
The ideal candidate will have between two (2) and five (5) years of experience in a similar role and environment, with a collegial or professional degree in a relevant field being an asset. Proficiency in both French and English, spoken and written, is essential, as well as familiarity with the MS Office suite, especially Outlook and virtual documentation.
We offer a competitive salary, estimated to be around $65,000 per year, based on qualifications and experience. Our benefits package includes support for financial, physical, and psychological well-being, as well as opportunities for professional development.
The main responsibilities of this role include:
- Account Management: Ensure client satisfaction and the quality of services provided.
- Effective Customer Service: Provide diligent follow-up to both internal and external clients, resolving their issues and addressing their needs.
- Proactivity and Data Accuracy: Anticipate client needs and ensure information accuracy.
- Customer Satisfaction: Act proactively to maintain a high level of satisfaction.
- Compliance with Standards and Regulations: Adhere to policies, procedures, and standards in our warehouses (including safety, BRCGS, HACCP, etc.).
- Goals and Continuous Improvement: Contribute to achieving objectives and continuous performance improvement.
- Interdepartmental Collaboration: Work closely with our multidisciplinary teams across different time zones.
- Handling Complaints: Manage requests in collaboration with relevant parties.
- Reporting and Compliance: Provide necessary data for report preparation and adhere to current standards, regulations, and corporate policies.
If you excel in organization, enjoy teamwork, and have a passion for service, this role is perfect for you. We prioritize a balance between professional challenges and personal well-being, offering a stimulating work environment conducive to personal growth.
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