Technical Support Team Lead
4 weeks ago
Job Title: Technical Support Team Lead
Job Summary: We are seeking a highly skilled Technical Support Team Lead to join our team at Caliph Digital Ltd. As a Technical Support Team Lead, you will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring that our systems are running smoothly.
Key Responsibilities:
- Provide technical support to clients via phone, email, or in-person
- Troubleshoot issues with computer systems, software, and hardware
- Collaborate with other teams to resolve complex technical issues
- Develop and implement technical solutions to improve system efficiency
- Supervise and mentor junior technical support staff
Requirements:
- 1-2 years of experience in technical support
- Strong knowledge of computer systems, software, and hardware
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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