Technical Support Team Lead

4 weeks ago


Edmonton, Alberta, Canada Caliph Digital Ltd. Full time

Job Title: Technical Support Team Lead

Job Summary: We are seeking a highly skilled Technical Support Team Lead to join our team at Caliph Digital Ltd. As a Technical Support Team Lead, you will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring that our systems are running smoothly.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or in-person
  • Troubleshoot issues with computer systems, software, and hardware
  • Collaborate with other teams to resolve complex technical issues
  • Develop and implement technical solutions to improve system efficiency
  • Supervise and mentor junior technical support staff

Requirements:

  • 1-2 years of experience in technical support
  • Strong knowledge of computer systems, software, and hardware
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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