Technical IT Support Specialist

2 weeks ago

Edmonton, Alberta, Canada Champion Petfoods Full time

About Champion Petfoods

We are a leading pet food manufacturer with a strong commitment to quality, safety, and innovation. Our team is dedicated to delivering exceptional products that meet the highest standards of nutritional integrity and food safety.

Job Summary

We are seeking an experienced Technical IT Support Specialist to join our rapidly growing team in Edmonton. As a key member of our IT department, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our computer systems.

Salary

The salary for this position is approximately $60,000 - $80,000 per year, depending on experience.

Job Description

As a Technical IT Support Specialist, you will be tasked with:

  • Providing prompt and effective technical support to employees through various communication channels.
  • Executing on-site troubleshooting and repairs of desktop/laptop PCs, printers, and peripherals.
  • Serving as a knowledgeable adviser on issues pertaining to voice over internet protocol and data telecommunications.
  • Managing the facilitation of communication-related relocations, changes, or additions with external vendors and internal corporate teams.
  • Determining suitable technology solutions through consultations with relevant departments, researching requirements, and adhering to technical standards.
  • Providing assistance in technical planning and backing for upgrades, new software implementations, system integrations, and help establishing guidelines and procedures for using standardized IT hardware and software.
  • Ensuring the IT ticketing system is updated promptly with accurate records of issues and resolutions; consistently analyzing these records to spot trends and problem areas to undertake pre-emptive maintenance or repairs.
  • Troubleshooting and addressing minor networking problems such as local area network access, and efficiently managing the repair of IT equipment under third-party maintenance contracts.
  • Compiling and submitting regular reports on network status, summaries, and other documentation as needed.
  • Exhibiting an extensive understanding, professionalism, and cordiality when responding to end-user inquiries about standard hardware and software use, Internet access, password recovery, system configurations, etc.
  • Providing instructional sessions for end users when necessary or instructed, and participating in educational courses, workshops, or conferences as mandated.
  • Configuring and distributing computers and mobile devices to personnel according to organizational standards.
  • Supporting the management and upkeep of deployment services and endpoint management systems.

Required Skills and Qualifications

To be successful in this role, you should have:

  • A degree or diploma in Computer Science or a related field.
  • At least 3 years of relevant work experience.
  • Excellent interpersonal and communication skills, both spoken and written.
  • Strong analytical skills, with the ability to identify issues and devise and apply solutions promptly within a time-constrained environment.
  • Solid organizing skills, including the ability to manage tasks, prioritize actions, and execute them, frequently within tight deadlines.
  • A valid driver's license and willingness to travel between company locations.
  • Experience with ITIL in managing incidents, changes, problems, requests, and events.

Benefits

We offer a comprehensive benefits package, including:

  • Competitive wages.
  • RRSP matching.
  • Medical, dental, vision, and employee assistance programs.
  • In-house and online learning and development opportunities.
  • An education assistance program.

Other Perks

We also offer additional perks, including:

  • A free bag of premium pet food each month.
  • Free parking.

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