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Technical Support Team Lead
1 month ago
At Caliph Digital Ltd., we are seeking a skilled Technical Support Supervisor to join our team. As a Technical Support Supervisor, you will be responsible for providing technical support to our users, including responding to difficulties with computer systems, consulting user guides and technical manuals, and providing advice and training to users.
Key Responsibilities- Provide technical support to users, including responding to difficulties with computer systems and providing advice and training to users.
- Consult user guides and technical manuals to research and implement solutions.
- Supervise other technical support workers in the group.
- Participate in the redesign of applications and other software.
- Provide business systems, network, and Internet support to users.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Perform Web-server backup and recovery operations.
- Provide customer service and manage incidents.
- College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
- 1 year to less than 2 years of experience in a similar role.
- Linux, HTML editing software, Salesforce, JavaScript, MS Office, and PHP skills.
- Free parking available.
- Parking available.
- Permanent employment.
- English as the primary language of work.
- 30 to 40 hours per week.
