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Technical Support Lead

1 month ago

Edmonton, Alberta, Canada Caliph Digital Ltd. Full time

Job Title: Technical Support Supervisor

Job Summary: We are seeking a highly skilled Technical Support Supervisor to join our team at Caliph Digital Ltd. The successful candidate will be responsible for providing technical support to our clients, troubleshooting issues, and supervising a team of technical support analysts.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or in-person
  • Troubleshoot complex technical issues and implement solutions
  • Supervise a team of technical support analysts and provide guidance and support as needed
  • Collaborate with other departments to ensure seamless delivery of services
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • 1-2 years of experience in a technical support role
  • Strong technical knowledge of Linux, HTML, JavaScript, and other relevant technologies
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

How to Apply: If you are a motivated and experienced technical support professional looking for a new challenge, please submit your resume and cover letter to [insert contact information].