Technical Support Specialist

2 weeks ago


Edmonton, Alberta, Canada J S Trucking Ltd. Full time
About J S Trucking Ltd.

We are a leading transportation company seeking an experienced Technical Support Specialist to join our team.

Job Summary

This is a permanent, full-time opportunity with a competitive salary of $62,000 per year, based on 32 hours per week. The successful candidate will provide technical support and guidance to our users, ensuring they have the necessary tools and knowledge to perform their duties efficiently.

Key Responsibilities
  • Provide troubleshooting assistance to users experiencing difficulties with computer systems.
  • Research and implement solutions using user guides, technical manuals, and other documents.
  • Deliver training and advice to users in response to identified difficulties.
  • Collaborate with technical support analysts to maintain a problems and solutions log.
  • Supervise and mentor junior technical support staff.
  • Offer business systems, network, and Internet support to users.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Minimum 2 years of experience in a technical support role.
  • Excellent problem-solving and communication skills.
  • Ability to work in a fast-paced environment.
  • Attention to detail and organizational skills.
Work Environment

This is a permanent, full-time position working 32 hours per week. We offer a dynamic and supportive work environment, with opportunities for growth and development.



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