Help Desk Technician
1 week ago
We are seeking a highly skilled Help Desk Technician to join our team at PeopleToGo.
This is a full-time/ part-time or per project position based in Fredericton, New Brunswick.
Responsibilities:
- Intermediate IMAC Activities: Perform hardware roll-outs, refreshes, and other deployment related activities on PCs, laptops, printers, POS devices, etc.
- Software Installation/Support/Upgrades: Handle software installation/support/upgrades
- Deskside Support Services: Install and troubleshoot hardware, software, and network-related issues
- 1st Level Help Desk Support: Provide first-level support to customers
- LAN and Internetworking: Perform basic LAN and internetworking-related activities
- Bench Repairs and Maintenance: Handle bench repairs (depot service) and remedial maintenance
- Call Management: Respond, update, and close calls from the National Dispatch/Call Management Center
- Customer Communication: Communicate with customers to diagnose problems, establish ETA, and parts requirements
Requirements:
- Field Service Experience: Have 1-2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
- Deskside Support Experience: Have 1-2 years of deskside support experience
- Internetworking and Troubleshooting Skills: Have strong internetworking and troubleshooting skills
- Certifications: A+ certification may be required; vendor certifications from Cisco, Microsoft, and/or OEMs (Dell, Toshiba, Lenovo, HP) may also be beneficial
- Soft Skills: Be a self-starter with the ability to manage multiple tasks, have exceptional customer service skills, good communication skills, and the ability to work independently or as part of a team
- Education: Must have a minimum of a Diploma from a recognized IT program
The salary range for this position is $45,000 - $65,000 per year, depending on experience. If you're interested in joining our team, please submit your resume and daytime contact information.
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