IT Support Specialist
5 days ago
We are seeking an experienced IT Support Specialist to join our team at PeopleToGo in Fredericton, New Brunswick. As a key member of our technical support team, you will be responsible for providing expert-level hardware and software support to our clients.
Key Responsibilities- Perform intermediate-to-advanced break-fix services on PCs, laptops, network printers, and servers, ensuring minimal downtime and optimal performance.
- Implement intermediate-to-advanced IMAC (installs, moves, add, changes) services, including hardware roll-outs, refreshes, and other deployment-related activities.
- Handle software installation, support, and upgrades to ensure seamless operations.
- Deliver top-notch deskside support services, troubleshooting hardware, software, and network issues with ease.
- Provide second-level Help Desk support to clients, ensuring their technical concerns are addressed promptly.
- Conduct basic LAN and internetworking activities to maintain network efficiency.
- Perform bench repairs and remedial maintenance as needed.
- Respond to and update calls from our National Dispatch/Call Management Center.
- 3-5 years of experience in IMAC services, including hardware roll-outs, refreshes, and deployments.
- 3-5 years of hands-on deskside support experience.
- Strong internetworking and troubleshooting skills.
- A+ certification and at least one certification from either Cisco or Microsoft.
- Possess strong self-motivation and the ability to manage multiple tasks efficiently.
- Excellent customer service skills and the ability to work effectively in a team environment.
- Additional vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP).
- Ability to work flexible schedules and adapt to changing priorities.
- Diploma from a recognized IT program.
The estimated salary range for this position is $60,000-$80,000 per annum, depending on experience and qualifications. Additionally, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and opportunities for professional growth and development.
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